German Quality Analyst
Location: Lisbon, Portugal
Employment Type: Full-time, Onsite
Language Requirements: German & English
Are you a detail-oriented German speaker with a passion for quality and customer satisfaction? Do you want to work in a dynamic, international environment where your skills can truly shine? Join our team in the vibrant city of Lisbon and help us set the standard for excellence in customer service!
About Us: We are a Global Multilingual Company BPO, a leader in providing exceptional customer support and business process outsourcing services to clients worldwide. Our diverse team is dedicated to delivering top-notch service quality in multiple languages.
Join us and be part of our mission to maintain excellence and innovation.
What You'll Do: As a German Quality Analyst, you will be responsible for ensuring the highest quality standards in our customer service operations. Your key responsibilities include:
Quality Assurance: Monitor and evaluate customer interactions to ensure adherence to company standards and compliance.Performance Analysis: Analyze data and provide insights to drive improvements in customer service quality.Reporting: Generate comprehensive reports on quality metrics, highlighting areas for improvement and success.Training & Feedback: Offer constructive feedback and coaching to customer service agents to enhance their skills and performance.Team Collaboration: Collaborate closely with training and operations teams to implement quality improvement strategies.What We're Looking For: We are seeking a detail-oriented and analytical individual with the following qualifications:
Language Skills: Native or fluent in German, with proficiency in English (both written and spoken).Analytical Skills: Strong analytical abilities with the capability to interpret data and identify trends.Communication Skills: Excellent verbal and written communication skills.Quality Assurance Experience: Previous experience in a quality assurance or analyst role, preferably within a BPO environment.Team Player: Ability to work collaboratively within a multicultural team setting.Attention to Detail: Meticulous attention to detail and commitment to maintaining high-quality standards.What We Offer: We provide an exciting and rewarding work environment with numerous benefits:
Competitive Salary: Attractive salary package with performance-based bonuses.Living in Lisbon: Experience the vibrant culture and beautiful scenery of Portugal's capital city.Career Growth: Opportunities for professional development and career advancement within a global company.Modern Workplace: Work in a state-of-the-art office environment with supportive colleagues.Social Events: Engage in regular team-building activities and social events to foster team spirit.Health and Well-being: Comprehensive health insurance and wellness programs to support your well-being.
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