What You'll Do: Optimize clients set up:Work with the Technical Solutions & Commercial teams to understand client business objectives.Test and troubleshoot client's implementation, providing feedback to the client's engineering team.Troubleshoot live campaigns to improve campaign performance and customer satisfaction.Support our live customer and internal Customer services Team via Ticketing system (ZenDesk).Identify bugs, report them and work closely with our escalation and R&D teams on their resolution.Escalate level 3 requests to our Technical Solutions Team.Continuous improvement of processes and tools:Participate in the improvements of our Support Centre Platform.Collaborate with the wider global team to improve and develop new tools and processes.Support in the redefinition of processes to make the Technical Solutions team more efficient and be partners of the business teams.Who You Are: Ideally, you come from a technical or engineering background but certainly have a burning passion for tech.JavaScript and HTML knowledge.Fully fluent in English both spoken and written with strong communication skills.Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly in a fast-paced environment.Proactive, with a "can do" attitude, autonomous personality and confident in taking initiatives.Team-oriented, comfortable in sharing best practices.Attention to detail to act as a consultant and be reactive in front of any potential situations.Must be able to sign an internship agreement through an educational institution and available full-time for 6 months.Who We Are: Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry-leading Commerce Media Platform. At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We work together to achieve our goals, push boundaries, and share successes. All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.
Why Join Us: At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We will set you up for success and empower you to have a meaningful impact in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.
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