Overview:
Are you interested in joining a dynamic and international team of professionals to transform education? IE University's IE Global Admissions & Enrollment Department is looking for an Advisor to join its team!
Become part of a young, dynamic, multicultural team taking innovative programs to a global market. Reporting to the Director & Associate Admissions Directors, this position manages the admissions process for all Schools Master candidates from around the globe and supports standout candidates through the application process. This role provides an excellent opportunity to discover the world of admissions at a top university and form part of the IE Admissions team.
Why IE University?
With 50 years of experience and founded by and for entrepreneurs, IE University has turned business education on its head through disruptive teaching. We count on high-level faculty who bring real-world experience into the classroom and foster a hands-on approach to learning.
From IE Editorial Knowledge we promote and distribute the knowledge created by the IE community through various strategies, projects and activities, collaborating closely and transversally with the schools and research centers that are part of this institution.
As a Advisor, you will be in contact with academic content, helping authors in all the steps of the publication process, from contact with publishers, content review and final promotion and dissemination. During this process, you must have an eye for detail and an expert knowledge of the Spanish and English language to coordinate, review and edit content. You will also have to develop various promotional activities and strategies to achieve maximum dissemination.
Our People
At IE we are:
- People-driven
- Change Builders
- Autonomy Enthusiasts
- Communication Enthusiasts Knowledge Champions
We are looking for a person to join a full-time position in Madrid.
Responsibilities:
Your role as an Advisor, IE Editorial will involve:
- Provide outstanding customer service to prospective and current students, both in person and on the telephone.
- CRM management: data entry into admissions database, tracking of application documents, enrolment documents, etc. Primary responsibility for CRM contacts management.
- Primary responsibility for telephone and walk-in enquiries.
- Pro-active and continuous process improvement to ensure that IE students receive the very best admissions experience.
- Schedule meetings and interviews with prospective students and candidates for Director and Associate Director of Admissions.
- Prepare admission files for all applicants. Communicate status of applications and transfer files to appropriate departments. Follow-up to ensure a timely and efficient admissions process.
- Build and maintain excellent relationship with academic program management team to ensure smooth transition from candidate to program experience.
- Create reports and assist in the preparation of statistics as requested by the Director and Associate Director of Admission.
- Support teammates as necessary to build team-oriented environment and contribute ideas to innovative team atmosphere, to ensure continuous improvement, excellent experience and outstanding reputation of part-time programs team.
- Work diligently to build relationships and communicate efficiently with relevant departments and international offices across IE, to ensure evolution of team reputation and profile.
- Availability to work one Saturday morning per 8/9 weeks.
Qualifications:
To thrive in this role, you should possess the following qualifications:
- Advanced English speaker.
- Advanced Spanish speaker.
- In possession of a valid work permit for Spain.
- Highly client focused.
- Highly proactive.
- Excellent communication skills.
- Excellent process management and continuous improvement skills.
- Strong team player.
- CRM experience preferred.
It's time to bring your best and make your mark. Now the choice is yours!
If you want to be part of this educational revolution, we invite you to apply and be part of our dynamic team at IE University.
