David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Advertisers Support in Portugal. Position: Advertisers Support Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Provide support to small and medium sized businesses using various channels (chat, email and telephone) Provide pre and post-sales support for all self-service products Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features Identify trends and solve problems facing multiple SMB clients Deliver a positive attitude towards the brand Maintain and update all job-related administrative forms REQUIREMENTS: Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level) Minimum 6 months experience in Customer service roles Knowledge of advertisement industry will be considered as an advantage Eligible to work in EU or Portuguese residency status Computer literate with sound knowledge of Microsoft Office package Excellent communication skills Resourceful personality that can adapt and remain calm in all situations Ability to work independently, while being team player at the same time Able to work rotating shifts BENEFITS: 5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hours Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance Affordable accomodation provided by the employer Sponsored yearly flight back home Cafeteria on site Training paid about 50% A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Relocation support with a room for candidates from further away