.Job DescriptionAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Senior Systems Engineer,you will interface with the customers IT staff on a regular basis. Either at the clients site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential.QualificationsA Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle's core products, applications, and tools is important.ResponsibilitiesAdvanced Support Engineer - CSSAre you a creative engineer who loves a challenge? Solve the complex puzzles you've been dreaming of as our Advanced Support Engineer. If you have a passion for innovation in tech, we want you on our team! Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world.Connected Customer Service Delivery is a Global Customer Support Delivery Org providing IT Monitoring and Management Services for customers. One of the key services supported is Oracle Advanced Management for Hybrid Cloud (AM4HC) and Advanced Monitoring & Resolution (AM&R; ) services where the delivery is provided remote and connected. We take responsibility for day to day operations and uptime, freeing our Customers to focus on user needs and their key strategic differentiators.One of the main pillars in the service is the people who are customer-focused with highly skilled experts for Oracle hardware and software stack. Service is delivered 24x7 with a tiered support model and clear roles and responsibilities
