Who We Are:Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. The Company develops and publishes products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are currently designed for console gaming systems, PC, and Mobile, including smartphones and tablets, and are delivered through physical retail, digital download, online platforms, and cloud streaming services.
For more than 25 years, our development teams have created some of the most critically acclaimed and commercially successful entertainment experiences, captivating and engaging audiences around the world. We are incredibly proud of our ability to deliver consistently the highest-quality titles, as well as our colleagues who help to create our unique culture and work environment that is inclusive, diverse, and dynamic.
We are looking for an Advanced Operations Engineer II to join our team in our sunny Barcelona SocialPoint headquarters. At SocialPoint, we are passionate about creating games that bring joy to players worldwide. As a global community of game enthusiasts, we push the boundaries of the mobile gaming industry, delivering engaging experiences that connect millions daily.
Location:Barcelona, Spain
Role:Are you an expert in IT systems with deep experience in Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira)? Join our team as an Advanced Operations Engineer II and elevate our operational processes. Your skills will be pivotal in resolving complex support issues and driving efficiency.
Responsibilities:Lead Technical Operations: Ensure seamless technical operations through your extensive expertise. Proactively tackle support escalations and solve complex issues creatively.Collaborate Across Teams: Partner with multi-functional teams, providing strategic insights for highly complex projects and assignments.Mentor and Guide: Mentor professionals, coordinating projects to enhance performance.On-Call Responsibilities: Participate in an on-call rota, ensuring timely resolution of critical issues outside regular working hours.Knowledge:Apply Comprehensive Knowledge: Utilize your deep understanding of principles, theories, and concepts in IT, integrating advanced knowledge from related fields.Solve Complex Problems: Address diverse and highly complex problems, using superior judgment to select the best methods and techniques.Network and Collaborate: Engage with senior internal and external personnel to maximize the application of functional expertise.Problem Solving: Develop and recommend solutions to tactical business issues, proactively identifying and addressing potential problems.Decision Making: Make decisions with considerable latitude, consulting with senior engineers or managers on complex issues and recommending solutions as necessary.Key Requirements:Technical Proficiency: Mastery of Okta Admin, Active Directory/Exchange 365, Google Workspace, Powershell, SCCM/Jamf/AirWatch, Horizon VDI, and Atlassian (Confluence/Jira).Support and Escalations: Promptly and efficiently address critical issues from IT Support teams. Provide high-level technical support to C-Level Executives. Lead support escalation efforts, ensuring resolution of highly complex issues.Collaboration: Effectively work with multi-functional teams to optimize processes. Contribute to project initiatives using tools like Jira. Mentor junior team members and guide them through complex technical issues.On-Call Duties: Participate in an on-call rota to handle urgent issues outside regular working hours.Language: Successful candidates must be fluent in English.Who'll Thrive Here:Experience: Extensive experience with OnPrem and SaaS products. In-depth knowledge of global support issue types and needs. Experience supporting C-Level Executives and resolving critical IT issues.Proactive Problem-Solving: A commitment to continuous improvement and proactive issue resolution.Background: At least 5 years of experience in a senior technical role.What We Offer You:Great Company Culture: We pride ourselves as being one of the most creative and innovative places to work. Creativity, innovation, efficiency, diversity and philanthropy are among the core tenets of our organization.Growth: As a global entertainment company, we pride ourselves on creating environments where employees are encouraged to be themselves, inquisitive, collaborative and to grow within and around the company.Work Hard, Enjoy Life: Our employees bond, blow-off steam, and flex some creative muscles through corporate boot camp classes, company parties, gaming spaces, game release events, monthly socials, and team challenges.Benefits: Benefits include, but are not limited to; Discretionary bonus, Company-funded medical insurance, Life & Disability Insurance, Employee Assistance Program, Flexible Benefits, 25 days holiday + company holidays.Perks: Charitable giving program, access to on-site restaurant, gym, fitness classes, physiotherapy, and hairdresser. Employee discount program, mobile devices, commuter benefits, plus free games and events!Take-Two Interactive Software, Inc. ("T2") is proud to be an equal opportunity employer, committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization.
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