.Purpose of PositionThis is a fantastic opportunity for a hard-working, confident, and dedicated person to join the fast paced and hugely rewarding environment of the Advertising Operations (AdOps) department. This is a great chance for anyone looking to move into a position of responsibility to gain valuable experience managing a team of AdOps Specialists across multiple territories.As an AdOps Team Lead, you will report into the Regional Lead, AdOps Europe and manage a team dedicated to overseeing housekeeping work for a large range of advertiser programs on the network. This exciting and dynamic role will have many responsibilities including training and developing team members, improving internal processes and maximising efficiencies within the AdOps function. You will be expected to maintain good relationships with other managers within Client Services teams who are supported by AdOps.Key TasksEffectively manage a team of AdOps Specialists/AdOps interns, ensuring deadlines set by clients and Client Services teams are met in line with the Global AdOps SLAAct as a senior escalation point for Client Services teams if issues with service or individual team members ariseEnsure AdOps team stay up-to-date on important Awin updates e.G. new processes, other department changes, new partners and tools etc.Gather feedback from Client Services teams to gauge satisfaction of service, deliverables and support offered by AdOpsDevelop the AdOps team both individually through objectives, and as a team through building a strong community who want to continuously improveCoordinate necessary training for team members so they stay on top of processes within the AdOps SLACoordinate any wider company tasks that require assistance from the AdOps teamBe an advocate for AdOps within the business, reporting on important department KPIs when necessaryConduct recruitment and onboarding of new staff when necessaryIdentify opportunities for increased efficiencies, working with the Regional Lead, AdOps Europe to implement new processes or iterations to existing onesDevelop and maintain relationships with key internal stakeholders across relevant departmentsProvide regular feedback to the Regional Lead, AdOps Europe on your team and their performanceSkills & Expertise2+ years account management experience in an affiliate marketing roleHigh level of industry and market knowledge which can be passed onto your teamExperience in coordinating teams in projects and improving working practicesHigh level of communication and client relationship skillsShow an understanding of Awin's USPs and how our delivery of customer services positions us compared with our competitorsExhibit a leadership approach in dealing with AdOps Specialists and all team membersOur OfferFlexi-Week and Work-Life Balance : We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance