Under the supervision of the Admissions and Scholarships Manager, we are looking for an administrative and customer-service profile who will help with the day-to-day operations of the admissions office, building interest and excitement among candidates, and helping them through the enrollment process. Some of the primary duties include:
RESPONSIBILITIES Advises and provides students with information about programs delivered on the Valencia campus, including the admission process, eligibility requirements, tuition, scholarships and financial aid, and/or other;Engages with and builds excitement among the candidates, helps them through the process from application to enrollment, and keeps them engaged throughout the entire process.Explains school policies and enrollment process to applicants, students, and their families;Assists students in completing admission forms and answering questions related to the admissions and enrollment process (phone and email);Conducts guided campus tours for prospective students, detailing on-campus facilities and resources and available degree options;Processes and manages student data, maintains the current database, along with other data maintenance tasks;Assists with the review and filing of supporting materials, including transcripts;Schedules interviews with applicants;Supports Admissions events and other institutional recruitment functions;Provides some visa support to applicants if needed;Other duties as assigned.REQUIREMENTS, KNOWLEDGE AND EXPERIENCE, SKILLS We seek applicants who can demonstrate experience in sales and heavy administrative roles, have an excellent level of English and a solid commitment to student service, have a passion for music and the arts that they can convey to others, can work independently and in a team environment, and can multitask.
Required Qualifications: Bachelor's degree, preferably with a concentration in music, performing arts, or education; positively valued master's in marketing or sales.English fluency (C1 minimum or native)A minimum of one year of professional experience in administrative roles along with experience in sales or customer service;Excellent sales and customer service skillsKnowledge of and experience with CRMs, Google Suite, and MS Office.Capacity to prioritize projects and remain calm during peak Admissions and enrollment periods;Strong interpersonal and communication skills are essential;Positive and outgoing attitude and great team spirit;Detail oriented;Ability to meet a flexible work schedule, including some evenings and/or weekends;All applicants must have the current right to work in Spain to be considered for this position.Preferred Qualifications: the ideal candidate has one or more of these qualifications
Experience in international admissionsPerforming arts, musical training and/or music industry experienceExperience in College/University AdmissionsPrevious study abroad or other significant international experienceExperience in using Mac computersThis is a sales-oriented and administrative role, and candidates will be considered if they can demonstrate relevant previous experience.
WORK ENVIRONMENT: Actively strives to foster and maintain a workplace climate that supports all employees regardless of their identity, is respectful of difference, and is genuinely open to multiple perspectives.
Application Materials: A Resume or Curriculum Vitae in EnglishA cover letter that addresses the applicant's capabilities and experiences.Contact information for at least three professional referencesCandidates may be asked to submit additional materials at a later date.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at ****** or call 617-747-2375.
Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area. *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Employee Type:Staff
About UsBerklee is the preeminent institute of contemporary music and the performing arts, offering undergraduate and graduate degree programs at its campuses in Boston, Massachusetts and Valencia, Spain, and through its award-winning distance learning program, Berklee Online. Dedicated to nurturing the creative and career potential of the world's most inspired artists, Berklee's commitment to arts education is reflected in the work of its students, faculty, and alumni—hundreds of whom have been recognized with Grammy, Tony, Oscar, and Emmy Awards. At Berklee College of Music and Boston Conservatory at Berklee, students explore interdisciplinary approaches to music, dance, theater, film, business, healthcare, education, technology, and more. Our pioneering youth programs reach underserved classrooms throughout the U.S. and beyond. With students and alumni from more than 100 nations and educational partners across the world, we are forging new connections among art forms, musical traditions, and technologies to build a dynamic, diverse, and collaborative global arts community.
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