Description
We´re Hiring for September!
Are you a dynamic, bilingual professional with a knack for outstanding customer service and a passion for education? We're looking for a proactive Admissions Assistant to manage our admissions process, onboard new families, and enhance our school's public image. If you thrive in a fast-paced environment and are dedicated to excellence, we want to hear from you! Apply now to be a key part of our vibrant international school community.
Admissions Assistant
Purpose of Role
The Admissions Assistant is a pivotal member of the administrative team, dedicated to maintaining the highest standards in admissions operations and enhancing the school's public perception. This role involves managing admissions processes, conducting family interviews, analysing competitors, and organising promotional events. The ideal candidate will exhibit a high level of professionalism, demonstrate effective time management, and work independently while upholding the school's values and commitment to excellence.
Responsible to:
Head of Admissions
ISP Principles
Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential Safeguarding and Health & Safety issues and acting and following up on all concerns appropriately.
Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.
Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.
Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.
Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.
Key Responsibilities
Management of Admissions and Appointments
Oversee and coordinate the scheduling of admissions appointments and interviews.
Ensure a smooth and efficient admissions process from inquiry through enrollment.
Ensure all application materials are complete and meet the school's requirements.
Coordinate with prospective families to provide necessary information and updates.
Management of Interviews with New Families
Facilitate interviews with prospective families, providing clear and accurate information about the school.
Ensure a positive experience for families through professional and supportive interactions.
Serve as the first point of contact for inquiries via phone, email, and in-person visits. Updating hubspot in a timely manner with all customer interactions and information.
Provide detailed information about the school's programs, admission requirements, and application procedures.
Schedule and coordinate tours, interviews, and meetings with prospective families and students.
Onboarding New Families
Manage the onboarding process for new families, ensuring a smooth transition into the school community by updating iSams with all new family information and enrolment choices.
Oversee compliance with paperwork requirements, ensuring all necessary forms and documents are completed accurately and stored efficiently.
Prepare and produce Welcome Packs for new families joining the school.
Being responsible for uploading and maintaining accurate data in school systems to ensure integrity and accessibility for colleagues, such as contact details, lunch choices, bus routes, etc.
Address any issues or concerns new families may have during their initial phase at the school.
Analysis of Competitors
Conduct analysis of competitor schools to inform strategic planning and admissions strategies.
Stay informed on industry trends and best practices.
Data and Document Management
Maintain comprehensive and secure records of student admissions data and documents.
Ensure adherence to data protection regulations and internal policies.
Handle sensitive and confidential information with discretion and integrity.
Management of Entrance Tests and Evaluations
Organise and administer entrance tests and evaluations, coordinating with relevant staff and faculty.
Ensure all testing procedures are conducted smoothly and efficiently.
Prepare and generate reports on admissions statistics and applicant status as required.
Organization of Promotional Events
Plan and execute events to promote the school, such as open days, tours, and informational sessions.
Collaborate with the marketing team to develop and implement effective promotional materials and strategies.
Help coordinate logistics, communicate with participants, and manage event materials.
Creation and Design of Advertising and Campaigns
Assist in the creation and execution of advertising campaigns to attract new students.
Contribute ideas for marketing strategies and promotional content.
Reporting to Central Office
Assist the Head of Admissions in preparing and submitting KPI reports to the central office as required.
Collaborate with the Admissions Manager and team to develop and implement strategies for attracting and retaining students.
Provide administrative support including scheduling meetings, preparing correspondence, and managing files.
Monitor and report on the performance and effectiveness of the admissions process.
General Administrative Support
Provide general administrative support to the Admissions Department and other school functions as needed.
Perform additional tasks as assigned by the Leadership Team to support the school's goals.
Support the administration team in periods of absences, ensuring the reception is always covered and client queries are dealt professionally within a timely manner in the absence of colleagues.
This list is not exhaustive and is subject to review, modification or amendment at any time.
Skills, Qualifications and Experience
Native level of English and Spanish; additional languages are a plus.
Successful relevant experience in a similar role within a customer service/sales environment.
Flexibility to adapt to changing priorities and deadlines.
Demonstrates a positive, proactive attitude and a willingness to learn.
Proficient in Microsoft Office and admissions software.
Excellent communication and interpersonal skills, with the ability to interact professionally with diverse individuals.
Well-presented with a professional attitude.
Strong organisational and multitasking abilities, with attention to detail.
Qualification in Business Administration, Education, Communications, or a related field preferred. Relevant experience may be considered in lieu of formal education.
ISP Commitment to Safeguarding Principles
ISP is committed to Safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.
ISP Commitment to Diversity, Inclusion and Belonging
ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
v.2024-2025
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