Administración De Empresas Client Performance Executive Palma

Join Our Mission to Transform Connectivity in W2M! At W2M, we are the travel division of Grupo Iberostar, a global leader in the tourism sector.
We bring together services in tour operation, hotel distribution, airlines, and destination management to deliver personalized and sustainable travel experiences worldwide.
Our innovative, dynamic team combines over 40 years of experience in the industry with a future-forward vision.
At W2M, we thrive on solving complex challenges, embracing technology, and fostering a culture of collaboration and excellence.
Within this ecosystem, the Client Performance Executive plays a critical role in ensuring seamless technical connectivity and optimizing client satisfaction.

The Challenge: Deliver Excellence in Technical Integration As a Client Performance Executive, you will be the go-to expert in ensuring that clients and partners connected through APIs achieve outstanding performance.
This role is pivotal in driving efficiency, resolving technical challenges, and supporting the continued growth of our cutting-edge digital solutions.

What Will You Contribute? Drive Performance: Monitor and analyze client connections through APIs, identifying trends and areas for improvement.Create Impactful Insights: Generate detailed reports and recommend corrective actions that enhance operational efficiency.Be a Connector: Lead regular meetings with clients and integrators to review performance, address technical topics, and foster a collaborative relationship.Solve Challenges: Identify and document technical issues or required enhancements, ensuring clients' seamless integration and satisfaction.Collaborate Across Teams: Work closely with our development and implementation teams to deliver solutions that exceed client expectations.
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