Our company is actively seeking highly skilled and passionate customer service representatives to join our dynamic and fast-paced contact centres.
We firmly believe in cultivating a diverse and inclusive workplace that embraces individuals with disabilities, enabling them to contribute their unique talents and perspectives.
As part of our team, you will have the opportunity to thrive in a collaborative and supportive environment, where your dedication to exceptional customer service will be valued and recognized.
We are particularly interested in individuals who possess a proven track record in delivering outstanding customer service, combined with a genuine passion for empathetically assisting others in resolving their inquiries and concerns.Your responsibilities: Respond to customer inquiries through calls, email, and/or live chat, providing prompt and accurate solutions to their concerns and questions.
Accurately enter and meticulously update customer information in our system, ensuring that all details are entered correctly and kept up-to-date.
Collaborate effectively with other departments, fostering strong working relationships to ensure seamless coordination and quick resolution of customer issues.
Maintain a positive and empathetic attitude when interacting with customers, actively listening to their needs and concerns, and striving to exceed their expectations.
Assist with other customer service-related duties as needed, demonstrating flexibility and a willingness to go the extra mile to deliver exceptional service to our valued customers.
RequirementsWhat we're looking for: Excellent verbal and written communication skills in English are essential, as well as proficiency in a second EU language.
Demonstrated ability to effectively solve problems with a keen eye for detail.
Capable of working autonomously and collaboratively as part of a team.
Prior experience in a customer-facing role is highly valued, and familiarity with customer service software is a definite advantage.
Candidates must possess a disability certificate of 33% or higher, or show evidence of being in the process of obtaining it.
BenefitsWhat do we offer?
Full time and Part time options available Professional training that optimally prepares you for your job Work from home, anywhere in Spain, or from our offices in Barcelona (hybrid working model) Holidays: 24 business days per year A friendly, international working environment full or career development opportunities If you believe you're a good fit, we're looking forward to meet you!
Please apply, and we'll reach out soon to give you more details.Who we are CPM International has a global presence in over 30 countries.
We offer multilingual support in various languages tailor-made to the needs of our diverse markets.
We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation.
We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.#wecare #wearecurious #weachievetogether
