About the Job:
Join our client's team as an AR Team Lead and drive excellence in workflow processes and client interactions.
You'll oversee operations with a strong focus on compliance and security while championing process optimization and delivering outstanding results.
Company Profile:
Our client is a leading provider of professional services to the top healthcare organizations around the world.
Benefits: Competitive Base SalaryAllowancesHMO coverage from Day 1, plus one free dependent20 Service Incentive LeavesLeave ConversionNight DifferentialOther Exciting BenefitsRequired Qualifications: Graduate of any 4-year course.Minimum of 1 year of experience as a Supervisor for BPO Healthcare Accounts in the US.At least 1 year of experience in Accounts Receivable (AR).Scope & Responsibilities: Design and implement workflow processes.Ensure quality deliverables and timely client communication.Oversee project execution and teamwork allocation.Monitor quality, provide feedback, and maintain process documents.Record client updates and participate in conference calls.Ensure compliance with information security and organizational policies.Ensure team awareness of SLAs and undergo required training.Maintain privacy and security in all work environments.Monitor SLAs, maintain reports, and report incidents.Ensure a Business Continuity Plan (BCP) is in place.Ensure team training and compliance.Monitor and meet client/project SLAs and quality objectives.Maintain required reports and implement security controls.Address and communicate customer complaints to management.Position Type: Manager
Employment Type: Full-Time
Work Setup: On-site, Night shift
Location: Ortigas (Pasig)
Industry: BPO
Schedule: 8 hour shiftNight shiftEducation: Bachelor's (Required)Experience: Healthcare Supervisor: 1 year (Required)Accounts Receivable: 1 year (Required)Work Location: In person
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