The Team:As part of the collection's structure, you will be reporting to the manager of the team in Madrid with a global focus on supporting from the finance side our growing operations.The Role:As Accounts Receivable Assistant with focus on collection, you will be responsible to establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company. You will collaborate with billing, accounts receivable, and various other internal departments to achieve common goals. A high degree of independent judgment is required to evaluate unique situations to determine account handling and resolution.The work you'll do:Focus on customer experience to reduce delay on payments and achieve higher customer satisfaction rates.Monitor accounts daily, contacting clients and discussing their overdue payments, taking actions to encourage timely payments.Disputes management and resolution of issues in cooperation with the sales and billing team and other stakeholders.Investigate historical data for debts and invoices.Collaborate with accounting operations to process payments and refunds.Prepare and present reports on collection activities and progress.Ensuring all customer queries are passed onto the relevant teams with full details to ensure a prompt turnaround.Collaborate with other stakeholders and functional areas for process improvements.Actively collaborate with other finance functional areas.The qualifications you need:A BA/BS degree, preferably in Finance, Economics, and/or Linguistic.Ideally first experiences in accounting / financial administrationStrong communications skills to deal with different internal stakeholders and in multinational teams.Eager to learn and keen to deliver best in class customer experience to any internal or external stakeholder of Celonis (customers, partners employees)Very comfortable with numbers.Target driven, quick learner and team player.An independent and entrepreneurial way of workingBusiness fluency in English and German as a Must-have#J-18808-Ljbffr
