- At least 5-7 years as Accounting Manager or similar, working with multiclient.
- High English level and experience working in outsourcing companies is mandatory.
Multinational Professional Services company.
Reporting to the Operational Director, your main responsibilities will be:
Client Management:Accountable for client services provided by the team for a set of clients, being identified by the client as a senior point of contact, owner of the relationship.Acts as client escalation point, establishing good relationship with client management contacts.Supports Sales team & participates in Sales meetings with prospect clients, preparing service proposals when needed.Works closely with key stakeholders (e.g.
Legal) to ensure that all processes remain compliant.Monitors client service (schedule, risks, scope of work and budget) and ensures that team has a clear understanding of client requirements.Monitors client risks and defines action plans when needed.Team Management:Takes a leading role in clear and effective communication with the team, cascading down company messages, answering questions and escalating when needed.Values & behaviour aspirations are embraced.
Leads by example, is able to manage change and to engage.
Takes ownership.Adopt company meeting dynamics (e.g.
one on one, team meeting).Promotes individual development of team members.Measures performance in the team in a clear and consistent way.
Timely provides clear feedback to improve performance and results.Supports and stands up for his/her team members and other Managers when in need of support and/or advice.Delegate responsibilities where possible and step in where necessary.Supports Director in the definition of team's annual goals.Other Management Responsibilities:Able to work establishing honest and collaborative relationships with other departments.Responsible for all HR topics related to the team (e.g.
holiday organization, sickness leave back up, recruitment).Performs random audits to the team to ensure standard quality of processes, detecting possible deviations and working on processes improvements.Works with the team in identifying and proposing new efficiencies on daily operations.Remain updated and informed about all legislative changes applicable to accounting & tax compliance.
Raise training needs when necessary.- Hibrido (3 days from home)
- Bonus
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