Can you ensure the end-to-end processes are executed efficiently and effectively?
Do you have excellent organizational, analytical, and contract drafting abilities?
About our Team Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover, and advance knowledge. We do this by turning scientific discoveries into peer-reviewed knowledge, hosting the world's richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.
We are a multicultural team working across Elsevier products and geographies. We are preparing and archiving the administrative workflow of the Sales Process for customers in Europe, Middle East, and Africa. We work in very close cooperation with the sales teams and support them in organizing the sales process in the most efficient and effective way.
About the Role You will be responsible for executing on contracting and sales support processes for both new, transactional, and renewal sales, in addition to responding to customer queries regarding all processes.
Responsibilities Working collaboratively across a global team with cross-functional stakeholders, such as Contracts Managers, Legal Counsels, Business Controllers, and Collections, Product Development, and other stakeholders. Ensuring the end-to-end processes are executed in the most efficient and effective way for both Elsevier and the customer. Participating in the development and fulfilment of contract requirements in the purchase or sale/delivery of Elsevier products. Evaluating contract compliance and advising others on contractual rights and obligations, including facilitating amendments to contract terms or contract extensions. Assisting in the preparation of bids or requests for proposals (RFPs), including specifications and requirements. Negotiating contract terms and participating in the determination of acceptable bids. Serving as the main contact for the customer, including queries related to agreement status, invoicing, title reconciliation, and clarification of subscription terms. Providing information to customers regarding validation of purchase history, solution access de-activation, usage statistics, and Elsevier pricing models. Coordinating large complex deal alignment and efforts to facilitate discussions across various internal stakeholders, delivering proposals and agreements that are compliant with our policies and capture the customers' requirements. Processing and invoicing on time according to the defined targets of your team's assigned territories. Engaging stakeholders, leadership, and cross-functional support to progress business in a meaningful and efficient manner, including participating in Projects and Continuous Improvement efforts. Requirements Have a secondary education from an accredited college or equivalent, coupled with a depth of experience in Contract Administration, Sales Operations, Renewals Sales, or Order Management. Be fluent in English and French. Have exceptional communication and collaboration skills. Be a self-starter who can anticipate business needs and fulfill them proactively. Display excellent organizational, analytical, and contract drafting abilities, including understanding their structures and negotiation tactics. Have prior experience with Microsoft Office products, including Excel and related reporting functionalities. Have prior experience in the use of ERP tools like Salesforce.com or Siebel CRM. Able to work independently with minimal need for oversight. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working remotely from home and our office in a flexible, hybrid style. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. Working for you We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Flexible compensation program for up to 20% of your annual base salary that includes Private Health Insurance for employees and direct family, Meal vouchers, Transportation card, Kindergarten, Tuition & Reimbursement programs. Flexible working/Time Reporting. Working from Home allowance. Generous leave types and annual effective working hours. "Work from Anywhere" days. Life insurance. Access to Well Being & Employee Assistance Programs (EAP). RECARES days, giving you 2 days per annum to support the charities and causes that matter to you. Access to employee resource groups with dedicated time to volunteer. Access to extensive learning and development resources including subsidized English language training. Access to employee discounts. About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education, and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK, or please contact 1-855-833-5120.
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