Account Manager | Yh-271

We're building a more trustworthy Internet. Come join us.Account Manager (based Madrid, Spain) The Account Manager will be part of our growing EMEA Account Management team and will form a strong partnership with Sales, Sales Engineering, Customer Support & Product, ensuring our customers have a delightful experience. You will be responsible for building and maintaining strong relationships within our Enterprise Customers adding value in every customer touch point.You'll bring a growth mindset to your account planning and strategising and work with your wider account teams to execute renewals and uncover upsell and cross-sell opportunities.What You'll Do In partnership with your aligned Account Executive and Node, you'll be responsible for growing Fastly revenue across your book of business.You will drive your renewals to a successful close and generate interest and opportunities across Fastly's product portfolio.You'll manage your activities, notes and health data through Gainsight, utilize Salesforce for forecasting and be armed with customer data and insights through tooling such as Looker.You'll monitor relationships and account health, identify Executive sponsorship opportunities and will bring customers together when needed for workshops, roundtables or speaking engagements.You will actively engage with customers both remotely and in person to understand their business and discover their requirements bringing in Subject Matter Experts as situations dictate.You will be responsible for highlighting new initiatives, products and services to customers through Monthly or Quarterly Business Reviews.Collaborate with product, marketing and sales teams to provide feedback for ongoing customer support.Work Hours This position will require you to be available during core business hours.#J-18808-Ljbffr