Account Manager - Uki

About UsWe're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support we've become the leading all-in-one travel management solution.
Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America.
In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.We've been winning awards too.
Since 2023, we've been voted one of the best places to work,one of thefastest-growing apps and tech companies, and a leading pioneer of business travel.These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.
The RoleIf you're ready to take off with us, keep reading!
We are looking for a native English speaking customer-oriented and results-driven candidate to join our Account Management team.As an Account Manager Long Tail at TravelPerk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.
In this role, you will be responsible for a portfolio of small to mid-market accounts.
You must possess a genuine hunger to navigate your accounts in a fast-changing, hyper-growth environment, be ready to roll up your sleeves and work hard.What you will do:Own a portfolio of approximately 100-120 "Long Tail" customers and develop a high level of customer engagement with your contact and key decision-makers within your accountsGain an understanding of your customers' business and be able to leverage this information to ensure that the customer books all their business trips on the TK platform Identify growth opportunities and develop your portfolio by adding new business opportunitiesBe an expert on the portfolio of TravelPerk products in order to meet & exceed quarterly targets of Up / Cross-selling Develop strong relationships with your clients that will lead to positive referral businessIdentify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutionsAct as a key contact between the internal TravelPerk teams and the Account Management team, to ensure product integrations during roll-outs are as smooth as possible.Effectively prioritise your time and energy depending on customer type & size in order to maximise impact on business What you need to succeed:Previous experience in an Account Manager or Customer Success roleExperience building a client strategy to achieve a revenue target (retention and growth)Data lead: Ability to use data to determine your approach and decision makingOutstanding presentation & communication skills and the ability to build deep relationshipsGreat prioritisation and time management skills Result oriented mindset while keeping customer satisfaction as your top priorityEmpathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodologyHonest, open, and trustworthy: your peers and managers can trust you.
You are a team player, don't play political games, and care more about the team's success than about your own career gainsFocused and determined: You don't let yourself be distracted.
You can focus on accomplishing big wins and never get lost in less important ideas that are floating aroundYou seek feedback early and often and are open to both giving and taking constructive and direct criticismNative level written and spoken English.Our Benefits:We seek a Senior CRM Manager to establish the CRM function from the ground up.
As the Senior CRM Manager, you will be instrumental in developing and implementing comprehensive strategies that enhance customer satisfaction and retention and drive revenue growth through effective monetization initiatives.
As the leader of CRM, you will have a holistic view of the customer lifecycle.
You will collaborate with other customer-facing teams like Sales, Customer Care, and Product Marketing to deliver a coordinated approach to CRM strategies that drive business objectives."What will you be doing?CRM Strategy Development: Devise and implement a comprehensive CRM strategy to increase customer activation, engagement, and retention, prevent churn, and drive revenue.
Collaborate with cross-functional teams to understand and incorporate their needs into the CRM strategy.
Your strategy will also include customer onboarding and regular customer communications, like product updates or upsells.
Customer analysis: Analyze customer data to derive actionable insights that inform initiatives for the CRM strategy.
Ensure accuracy and alignment of data definitions across stakeholders.
Segmentation and Targeting: Develop and refine customer segmentation strategies for targeted and personalized CRM campaigns.
Leverage insights to tailor strategies accordingly.
Campaign Optimization: Work closely with other key departments, including Marketing, Product, and Sales, to integrate CRM data into their workflowCustomer Journey Mapping: Create and optimize customer journey maps to enhance the overall customer experience.
Identify touchpoints for improvement and implement strategies to maximize customer satisfaction and retention.Technology Integration: Evaluate, select, and integrate CRM tools and technologies to enhance overall efficiency and effectiveness.Stay abreast of industry trends and emerging technologies to ensure the company remains at the forefront of CRM innovation.Performance Analytics: Establish key performance indicators (KPIs) for CRM initiatives and regularly report on the effectiveness of strategies.
Utilize analytics to measure and optimize the impact of CRM efforts on revenue and customer retention.What will you need to succeed?Proven experience in CRM, ideally within the B2B or travel industryProven track record of driving revenue growth and improving customer retention through CRM initiativesStrong analytical and problem-solving skills with the ability to translate data into actionable strategiesExcellent communication and collaboration skills to work effectively across teamsIn-depth knowledge of CRM systems and best practices Strong project management and organizational skillsCustomer i.O, Salesforce, Zendesk, MarketoOur Benefitsð Competitive compensation, including equity in the company; Ð Generous vacation daysso you can rest and recharge; Ð Health perks such as private healthcare or gym allowance, depending on location; ? "Flexible compensation plan" to help you diversify and increase the net salary; ? Unforgettable TravelPerk events, including travel to one of our hubs; Ð A mental health support tool for your well-being; Ð Exponential growth opportunities; ?¶ VolunteerPerk - We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice; Ð "Work from anywhere" in the world allowance of 20 working days per year; Ð IRL English or SpanishLessons are held in the Barcelona office; ? Parental leave: 12 to 16 weeks, based on location and eligibility factors.How We Work & ValuesOur Vision is for a world where TravelPerk is the platform for human connection in real life (IRL).
We take an IRL-first approach to work, where our team works together in person 3 days a week.
As such, this role requires you to be within commuting distance of our Barcelona hub.
We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.At TravelPerk, we prioritise experience and potential over academic qualifications for this role.
We believe that talent and ability aren't always reflected in formal credentials.We provide relocation assistance for specific roles.
Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis.
English is our official office language, so we request that resumes be submitted in English for effective communication.TravelPerk is a global company with a diverse customer base—, and we want to ensure that the people behind our product reflect that.
We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.You can check about our valueshere and see our IRL approach in this video.
We'll guide you through our culture and explain how it will underpin your success in this role.Read more about our latest updateshere.