About TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel. It's all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
Job DescriptionWe are looking for a native English speaking customer-oriented and results-driven candidate to join our Account Management team as an Account Manager Long Tail at TravelPerk. In this role, you will be responsible for a portfolio of small to mid-market accounts, actively contributing to customer satisfaction and working to increase growth and margin within existing accounts.
What you will do:
Own a portfolio of approximately 100-120 "Long Tail" customers and develop a high level of customer engagement with your contact and key decision-makers within your accounts.Gain an understanding of your customers' business and leverage this information to ensure that the customer books all their business trips on the TK platform.Identify growth opportunities and develop your portfolio by adding new business opportunities.Be an expert on the portfolio of TravelPerk products to meet & exceed quarterly targets of Up / Cross-selling.Develop strong relationships with your clients that will lead to positive referral business.Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long-term solutions.Act as a key contact between the internal TravelPerk teams and the Account Management team to ensure product integrations during roll-outs are as smooth as possible.Effectively prioritise your time and energy depending on customer type & size in order to maximise impact on business.What you need to succeed:
Previous experience in an Account Manager or Customer Success role.Experience building a client strategy to achieve a revenue target (retention and growth).Data lead: Ability to use data to determine your approach and decision making.Outstanding presentation & communication skills and the ability to build deep relationships.Great prioritisation and time management skills.Result-oriented mindset while keeping customer satisfaction as your top priority.Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.Honest, open, and trustworthy: your peers and managers can trust you. You are a team player and care more about the team's success than about your own career gains.Focused and determined: You can focus on accomplishing big wins and never get lost in less important ideas.You seek feedback early and often and are open to both giving and taking constructive criticism.Native level written and spoken English.Competitive compensation, including equity in the company; generous vacation days; health perks; flexible compensation plan; unforgettable TravelPerk events; mental health support; exponential growth opportunities; VolunteerPerk; work from anywhere allowance; English or Spanish lessons; and parental leave.
How We Work & Values:
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. This role requires you to be within commuting distance of our Barcelona hub. We prioritise experience and potential over academic qualifications for this role. We provide relocation assistance for specific roles. Please specify your need for this in your application. TravelPerk is an equal opportunity employer.
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