Job Title: Account Manager (Swedish-speaking)
Location: On-site, Malaga, Spain (OBA Malaga)
Contract Type: Indefinite
Work Schedule: Monday-Thursday 9:00 AM - 5:30 PM, Friday 9:00 AM - 4:30 PM
Role: Customer Lifecycle Manager
Overview:
We are looking for a Swedish-speaking Account Manager to be the first contact for our cloud solutions customers in Malaga. This customer-facing role focuses on managing and nurturing customer relationships and driving sales of Microsoft cloud technologies.
Job Description: Deliver a strong first impression as the initial point of contact for many customers, setting a foundation for long-term relationships. Lead the sales process from initial lead to purchase, handling strategy, overcoming objections, and negotiating success. Engage with small and medium businesses to identify opportunities to meet their needs with leading cloud technologies. Prioritize customer engagement to deliver a world-class experience. Achieve customer wins by maximizing up-sell and cross-sell opportunities, collaborating with Solution Specialists and Partner Connection Managers. Present competitive offerings in relation to customer needs and communicate the value of our client. Turn prospects into opportunities and build a revenue pipeline using criteria like BANT (Budget, Authority, Need, and Timeline). Meet monthly targets of contacting 200 leads and creating 30 opportunities. Utilize social, digital, video, chat, and traditional communication methods to manage and sell effectively. Collect and convey customer feedback to inform business decisions ("Voice of Customer"). Skills Needed: High school diploma required, BA/4-year degree preferred. 2-3+ years of successful sales experience, with at least 1 year in the IT industry and in sales or customer management. Familiarity with modern sales techniques and tools. Experience with Azure, Office 365, Dynamics 365, or similar solutions is a plus. Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred. Self-starter with proven performance achievements and goal orientation. Strong interpersonal skills with excellent communication abilities (oral, written, verbal). Experience in effectively communicating via phone, email video, and presentations. General knowledge of the IT industry and a quick learning ability for products and solutions. Driven by achievement and success, motivated by performance rewards. Strong time management skills and the ability to work independently or under supervision. Experience with Microsoft Office Suite, Windows OS, and CRM systems like Dynamics 365 or Salesforce. Passion for cloud technologies and innovation. Language Skills: Intermediate or fluent English; fluent or native proficiency in Swedish language. Benefits: Competitive salary and performance bonuses. Relocation package to assist with moving to Malaga. Opportunities for career growth and development. A vibrant and inclusive work environment. Comprehensive training and professional development programs.
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