Account Manager Spain

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for an Account Manager Spain to join our dynamic team here at Radisson Hotel Group!
Drives revenue and market share growth for the hotels through:

Communications & influencing Account Managers within the Regional team
Matrix management of Regional Team with specific interest in source market Account Managers & Key Account Managers
Responsible for influencing business generation from Club of Sales and Global Sales teams with assigned portfolio of accounts
Account management of own assigned accounts
To understand the needs of the hotels in order to develop and implement a sales strategy to meet their needs
Sales Leadership, support and key communicator for internal stakeholders (Hotel-Country-Region-Area) and to wider (commercial) stakeholders to support the commercial strategy of the Hotel
Works in partnership with other RevGen functions (Revenue Optimisation & Marketing) functions

Roles and responsibilities:

To drive revenue and RGI growth through focus on a selected portfolio of existing accounts and new customers with a strategic focus on group, corporate and M&E business
To produce and maintain an effective Hotel Commercial Plan
To drive occupancy and revenue from the meetings and events spaces within the hotels
To maximize revenue performance and achieve budgets through strategic account management within all sectors and a focus on fair market share
To ensure the effective implementation and management of account development plans with your key accounts
To identify, develop and convert business opportunities from your existing portfolio of accounts and generate new opportunities through the identification of potential new clients
To maximize our exposure on travel programs through the effective management of the corporate RFP process
To support the M&E Club and on-site M&E teams with conversion of enquiries within the agreed escalation threshold
To produce reports with analysis of performance against forecast and budget, along with outlook for the weeks/months ahead – both rooms and M&E. Providing a summary of all activities, successes, opportunities, red flags and local market intelligence

Finance:

To ensure the M&E, Groups and Corporate budgets are met and exceeded
To understand the construction of budgets and how to influence profit and loss results
To assist in the preparation of forecasts and budgeting

Service & Product:

To ensure knowledge of product, client relationships and service is maintained and communicated to all relevant personnel through regular communication (daily briefings, e-mails, etc)
To evaluate performance and product on a regular basis in order to recognise opportunity for the future
To be a point of contact for guests and clients prior to and post event to support in the case of need and to secure secondary business
Manage the lead and enquiry process, to including liaison with both clients and colleagues
Ensure prompt turnaround in responses to client and adhere to timelines specified according to existing service level agreements specified at the time of enquiry
Conversion of enquiries; both directly with clients and working closely with the Reservations Team
Maintain a high level of product and competitor knowledge at all times
Attend sales visits, presentations and host familiarisation trips with clients to enhance relationship and build client knowledge
Presentations to direct bookers and booking agents with a focus on corporate, group and M&E bookings
Assist in any projects as and when required

People:

Create a two-way communication with HODs to maximise the opportunity for sales leads and synergies and ensure guest expectations are met
To provide a programme of basic training for all new operational leaders (HODs and Assistants) to communicate the understanding of the Sales and M&E departments
To develop strong working relationships with guests within the hotels, in order to maximise sales opportunities and generate repeat business and new business
To seek and secure new M&E opportunities through attendance of agreed events; networking and promotional (both internally and externally)

General Responsibilities:

Commercial understanding of local market and competitors
Project a professional image, reflective of the Radisson brands. Act as an ambassador to promote the hotels as a market leader, growing our recognition and maintaining our reputation
To perform all duties in a timely, professional and efficient manner in accordance with established company policies
To do all within your power to achieve the overall objectives of this position, the hotels and the company
To undertake any reasonable requests made of you by the company, including flexibility in hours, location and responsibilities

Personal Responsibilities:
Self-management:

Sets high standards of performance in all areas
Methodically plans and organises, using a systematic approach to get things done
Manages time and resources effectively
Prioritizes actions and manages tasks through to completion in a timely manner
Actively seeks opportunities to develop and learn from experience

Communication & Leadership Skills:

Communicates openly and clearly both verbally and in writing
Pitches information at the appropriate level
Listens to the needs of others before contributing
Develops positive working relationships at all levels
Manages conflicts and complaints effectively

Problem Solving & Decision Making:

Collects and analyses relevant information about a problem
Seeks innovative solutions
Makes conscious decisions to go for action
Accepts personal responsibility to make things happen
Constantly reviews in order to improve

Pro-activity:

Self-reliant, working with minimal control and direction
Acts on own initiative where appropriate
Takes calculated risks to achieve results
Thinks ahead, developing contingency plans where necessary
Has the drive and determination to succeed
Contributes and is effective when working with team members and peers alike

Flexibility:

Acts quickly and positively to new situations
Continues to be productive in changing and challenging circumstances
Can handle more than one task at a time

Commercial Awareness:

Understand core commercial aspects relating to the brand
Able to analyse and dissect brand strategy and relate to individual responsibilities
Can effectively communicate key commercial messages to peers to gain support

Please note these duties are not exhaustive and may be modified and amended in line with responsibilities of this role at any time.
Competencies & skills requirements:

Experience in sales
Ability to adapt to changing service environments
Skilled in coaching and mentoring and demonstrating leadership qualities for assigned team members
Pro-active with a hands-on approach
Passion for the hospitality industry
Ability to manage work ensuring that tasks assigned are delivered
Ability to find creative solutions, offering recommendations
Personal integrity, with the ability to work in an environment that demands excellence
Strong communication and listening skills
Good IT skills
Ability to work collaboratively at all levels within the department
An open and positive personality
Ability to handle challenging priorities and assignments

Minimum education: National academic qualifications preferred
Minimum experience: 5+ years of relevant experience in Sales. Local experience and knowledge
Language skills: Spanish and English

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