Account Manager Spain

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.We are now looking for an Account Manager Spain to join our dynamic team here at Radisson Hotel Group!Drives revenue and market share growth for the hotels through:Communications & influencing Account Managers within the Regional teamMatrix management of Regional Team with specific interest in source market Account Managers & Key Account ManagersResponsible for influencing business generation from Club of Sales and Global Sales teams with assigned portfolio of accountsAccount management of own assigned accountsTo understand the needs of the hotels in order to develop and implement a sales strategy to meet their needsSales Leadership, support and key communicator for internal stakeholders (Hotel-Country-Region-Area) and to wider (commercial) stakeholders to support the commercial strategy of the HotelWorks in partnership with other RevGen functions (Revenue Optimisation & Marketing) functionsRoles and responsibilities:To drive revenue and RGI growth through focus on a selected portfolio of existing accounts and new customers with a strategic focus on group, corporate and M&E businessTo produce and maintain an effective Hotel Commercial PlanTo drive occupancy and revenue from the meetings and events spaces within the hotelsTo maximize revenue performance and achieve budgets through strategic account management within all sectors and a focus on fair market shareTo ensure the effective implementation and management of account development plans with your key accountsTo identify, develop and convert business opportunities from your existing portfolio of accounts and generate new opportunities through the identification of potential new clientsTo maximize our exposure on travel programs through the effective management of the corporate RFP processTo support the M&E Club and on-site M&E teams with conversion of enquiries within the agreed escalation thresholdTo produce reports with analysis of performance against forecast and budget, along with outlook for the weeks/months ahead – both rooms and M&E. Providing a summary of all activities, successes, opportunities, red flags and local market intelligenceFinance:To ensure the M&E, Groups and Corporate budgets are met and exceededTo understand the construction of budgets and how to influence profit and loss resultsTo assist in the preparation of forecasts and budgetingService & Product:To ensure knowledge of product, client relationships and service is maintained and communicated to all relevant personnel through regular communication (daily briefings, e-mails, etc)To evaluate performance and product on a regular basis in order to recognise opportunity for the futureTo be a point of contact for guests and clients prior to and post event to support in the case of need and to secure secondary businessManage the lead and enquiry process, to including liaison with both clients and colleaguesEnsure prompt turnaround in responses to client and adhere to timelines specified according to existing service level agreements specified at the time of enquiryConversion of enquiries; both directly with clients and working closely with the Reservations TeamMaintain a high level of product and competitor knowledge at all timesAttend sales visits, presentations and host familiarisation trips with clients to enhance relationship and build client knowledgePresentations to direct bookers and booking agents with a focus on corporate, group and M&E bookingsAssist in any projects as and when requiredPeople:Create a two-way communication with HODs to maximise the opportunity for sales leads and synergies and ensure guest expectations are metTo provide a programme of basic training for all new operational leaders (HODs and Assistants) to communicate the understanding of the Sales and M&E departmentsTo develop strong working relationships with guests within the hotels, in order to maximise sales opportunities and generate repeat business and new businessTo seek and secure new M&E opportunities through attendance of agreed events; networking and promotional (both internally and externally)General Responsibilities:Commercial understanding of local market and competitorsProject a professional image, reflective of the Radisson brands. Act as an ambassador to promote the hotels as a market leader, growing our recognition and maintaining our reputationTo perform all duties in a timely, professional and efficient manner in accordance with established company policiesTo do all within your power to achieve the overall objectives of this position, the hotels and the companyTo undertake any reasonable requests made of you by the company, including flexibility in hours, location and responsibilitiesPersonal Responsibilities:Sets high standards of performance in all areasMethodically plans and organises, using a systematic approach to get things doneManages time and resources effectivelyPrioritizes actions and manages tasks through to completion in a timely mannerActively seeks opportunities to develop and learn from experienceCommunication & Leadership Skills:Communicates openly and clearly both verbally and in writingPitches information at the appropriate levelListens to the needs of others before contributingDevelops positive working relationships at all levelsManages conflicts and complaints effectivelyProblem Solving & Decision Making:Collects and analyses relevant information about a problemSeeks innovative solutionsMakes conscious decisions to go for actionAccepts personal responsibility to make things happenConstantly reviews in order to improvePro-activity:Self-reliant, working with minimal control and directionActs on own initiative where appropriateTakes calculated risks to achieve resultsThinks ahead, developing contingency plans where necessaryHas the drive and determination to succeedContributes and is effective when working with team members and peers alikeFlexibility:Acts quickly and positively to new situationsContinues to be productive in changing and challenging circumstancesCan handle more than one task at a timeCommercial Awareness:Understand core commercial aspects relating to the brandAble to analyse and dissect brand strategy and relate to individual responsibilitiesCan effectively communicate key commercial messages to peers to gain supportPlease note these duties are not exhaustive and may be modified and amended in line with responsibilities of this role at any time.Competencies & skills requirements:Experience in salesAbility to adapt to changing service environmentsSkilled in coaching and mentoring and demonstrating leadership qualities for assigned team membersPro-active with a hands-on approachPassion for the hospitality industryAbility to manage work ensuring that tasks assigned are deliveredAbility to find creative solutions, offering recommendationsPersonal integrity, with the ability to work in an environment that demands excellenceStrong communication and listening skillsGood IT skillsAbility to work collaboratively at all levels within the departmentAn open and positive personalityAbility to handle challenging priorities and assignmentsMinimum education: National academic qualifications preferredMinimum experience: 5+ years of relevant experience in Sales. Local experience and knowledgeLanguage skills: Spanish and EnglishCompensation: To be discussed
#J-18808-Ljbffr