Account Manager - Palma De Mallorca

.About Booking.Com At Booking.Com, we want to empower everyone to experience the world. Through our products, partners and people are how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place.Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building positive relationships? Can you help Booking.Com's partners grow their business by providing them with analysis, growth opportunities and new products and services? If your answer is "yes", you might have the determination to be our next Account Manager to join our outstanding Partner Services team in our Palma de Mallorca office.Role Description :You will be supporting the Local Partner Services team in Palma de Mallorca. You will be responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.Com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.Com's customers.Key Job Responsibilities and Duties:Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of the business, also available for market visits to your designated portfolioResponsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and driversResponsible for maintaining a stable relationship with the accommodation partners (i.E. frequent performance calls and contact to ensure they offer Booking.Com's customers the best availability and competitive pricing)Be knowledgeable on Booking.Com's products so that their benefits and usage can be explained to PartnersFind opportunities for partners that will help improve Booking.Com's business by using its internal segmentation to prioritizeHelp identifying new potential partner leads and pass this leads on for further follow upResponsible for taking Customer Service issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customerSupport the organization of events, such as workshops and webinars, for partners