About Booking.comAt Booking.com, we want to empower everyone to experience the world. Through our products, partners and people are how we do it. There's a whole planet of possibilities out there, and we bring it all together, in one place.
Do you enjoy taking ownership and being responsible for your own internal business portfolio? Do you thrive in building positive relationships? Can you help Booking.com's partners grow their business by providing them with analysis, growth opportunities and new products and services? If your answer is "yes", you might have the determination to be our next Account Manager to join our outstanding Partner Services team in our Palma de Mallorca office.
Role Description:
You will be supporting the Local Partner Services team in Palma de Mallorca. You will be responsible for informing and consulting its accommodation partners in regards to their business performance, market opportunities and industry trends. You will empower partners on how to use the system, tools and available products of Booking.com BV with the goal of optimizing their performance on the platform and creating an amazing experience for Booking.com's customers.
Key Job Responsibilities and Duties: Pro-active communication with partners in your region by telephone and by internal messaging to assist with the development of the business, also available for market visits to your designated portfolioResponsible for a portfolio of partners where you are the first point of contact, answering questions and following up when needed, also responsible of evaluating local market characteristics, trends and driversResponsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer Booking.com's customers the best availability and competitive pricing)Be knowledgeable on Booking.com's products so that their benefits and usage can be explained to PartnersFind opportunities for partners that will help improve Booking.com's business by using its internal segmentation to prioritizeHelp identifying new potential partner leads and pass this leads on for further follow upResponsible for taking Customer Service issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customerSupport the organization of events, such as workshops and webinars, for partners. Also encouraged to attend in the partner events for their portfolioRole Qualifications and Requirements: Proficient in spoken and written English and Spanish Affinity or experience within e-commerce and/or travel industryProactive with a sense of responsibility and can work independentlyAccurate, strong analytical skills and an eye for detailA great teammate, self-motivated, flexible and open to changeDriver's licenseAvailability to travel up to 50% to a designated area within the countryAnnual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leaveHybrid working including flexible working arrangements, working from home furniture and ergonomic support, and up to 20 days per year working from abroad (home country)Discounts & Wallet credits to spend on our products, upgrade to Booking.com Genius Level 3, and friends & family Booking.com discount vouchersFree access to online learning platforms, development and mentorship programsGlobal Employee Assistance Program, free Headspace membershipDiversity, Equity and Inclusion at Booking.com Directly linked to our mission to make it easier for everyone to experience the world, Diversity, Equity, and Inclusion (DEI) have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also builds a better and more inclusive travel experience for everyoneWe will ensure that individuals with disabilities are provided reasonable adjustments to participate in the interview process. Please contact us to request adjustments.
Bi-annual performance conversations, company-wide mentoring program, and internal development and growth opportunitiesUnlimited access to online learning platforms (such as Udemy, Coursera, LinkedIn learning, O'reilly)Application Process: Please apply by using a resume/cover letter in English. The recruitment process will entail: a phone discussion with the recruiter, a competency business interview and a Business-Case interview (3 stages) Pre- Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
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