Account Manager Job DescriptionCaptain Words is a content writing and translation agency.
We are looking for Account Managers to join our team to ensure we meet the requirements and deadlines of our clients.
As an Account Manager for Captain Words, you will be the contact person with whom the client will interact most.
Your job will be the daily management of the client's expectations,addressing concerns and overseeing their account activities.
A successful Account Manager has excellent communication skills and is committed to ensuring the client's needs are met within the agreed-upon period.Duties and Responsibilities Establish and maintain professional relationships with clientsCollaborate departmentally with Project Managers (PMs) to facilitate the delivery of client ordersCommunicate effectively and efficiently with the client and Admin regarding the delivery of ordersAssist in developing initiatives to increase customer satisfaction and retentionManage the client's project from beginning to endAssess and identify the client's needs and assist PMs and Admin in meeting those needsSource new clients and promote Captain Words to possible clientsProfessionally resolve client complaints for the best outcomeSkills Needed Excellent communication skills, including reading, writing, speaking, and presenting in EnglishExcellent organisational skills to manage different components working together to achieve a set goalExcellent problem-solving skills and ability to think on your feetGood negotiation skills and intuition about client needs and expectationsThe ability to work under pressure and meet strict deadlinesProcessing completed written works for invoicingThe ability to work independently as well as within a teamExcellent PC skills and access to a stable internet connectionRequired Experience Project or Account Management experience (preferably in a fast-paced environment)Experience in strategic planning, risk management, and/or change managementExtensive experience communicating with clients as well as various stakeholdersApplication Instructions Please submit your resume in English today!Work Location: Remote#J-18808-Ljbffr