At Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.
Empowering over 12,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries.
With over $50 million raised from top-tier VCs who back disruptive giants like Alibaba, Toast, Zendesk, Delivery Hero, Revolut, and Loom, we've been recognized as a TravelTech Titan and one of Wired's hottest start-ups.
Our team, nearly 400 strong, spans our offices in Barcelona and Medellin.
At Amenitiz, we cultivate a culture of positivity and personal growth.
Our team members are enthusiastic, thrive on ownership, and excel in collaboration.
Every day, we lead by example, prioritizing client satisfaction and executing with excellence.
We are committed to making a positive impact wherever we go.
About the role As an Account Manager for the Italian Market at Amenitiz, you'll be at the heart of our mission to help hoteliers thrive.
Your focus?
Making sure each client gets maximum value from their subscription, while strategically increasing Monthly Recurring Revenue (MRR) across your portfolio.
Your north star will be to achieve and maintain a positive revenue retention rate across customer cohorts, directly contributing to our company's long-term growth.
Your mission Drive Revenue Growth by strategically boosting Monthly Recurring Revenue (MRR) across customer cohorts, maximizing value for Amenitiz and our clients. Identify and capitalize on upsell prospects to strengthen customer retention and enhance lifetime value, building long-term partnerships. Proactively increase product usage and engagement, ensuring clients benefit fully from our solutions and unlocking additional volume-based revenue. Host engaging, value-driven video demos of new features and expansion products that excite clients and inspire the adoption of additional offerings. Manage a dedicated portfolio, nurturing high-trust relationships that drive strong retention and deepen client satisfaction. Conduct regular check-ins and business reviews to align with our client goals, understand evolving needs, and tailor upsell opportunities accordingly. Track key metrics on upsell outcomes, pipeline health, and portfolio progress, using insights to refine sales strategies and share wins transparently. Represent Amenitiz with enthusiasm, reinforcing our brand value and fostering loyalty at every interaction. About you You're a native-level Italian speaker with strong English communication skills.
Your experience in client-facing roles has shaped you into a natural problem-solver.
You're passionate about going above and beyond to help clients succeed.
You're comfortable juggling multiple priorities, ensuring nothing falls through the cracks while staying laser-focused on long-term goals.
#J-18808-Ljbffr