.Company Description Verisk Specialty Business Solutions (formerly Sequel Business Solutions) (VSBS) is a division of Verisk. Having started out in 1993, we have established a reputation as a market leader in the provision of software to the global insurance industry. We offer streamlined end-to-end management of all insurance and reinsurance business to brokers, underwriters and intermediaries through the Sequel product suite. Our customers, traditionally Lloyd's and London Market specialists have expanded to include major players in the North American general insurance market. With offices in London, Malaga and Jersey City, we offer exciting career opportunities in insurance-led technology.To learn more about VSBS, please visit us at: https://verisksequel.Com/ .Job Description Role Purpose:We place a premium on meeting our customers' high expectations of our products. Through contracted support services, our support team plays a key role in post-implementation processes, as well as in the longer-term customer experience.The purpose of this role is to help deliver contracted Business-As-Usual support services typically adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement. A Business Support Analyst is someone who has a number of years of experience in IT services who provides an exemplary support service to the company's highly valued clients putting the client's needs at the forefront of everything the company does.Main Responsibilities:Have a detailed understanding (including the rationale and benefits) of & be proficient in executing and adhering to department processes.Working within a team environment, persons fulfilling this role will be responsible for investigating and resolving application and system issues across multiple products.Collect information relating to client requirements pertaining to incidents and service requests through IT Service Management tooling.Escalate/engage with Technical Support, development and service delivery management teams as required.Have a strong knowledge of the business processes and associated products which the company sells to help clients deliver their business processes.Develop an understanding of customer's business and operational environment.Enhance product knowledge and help centre articles to support both business and technical understanding.Prioritise issues according to business impact and workload, and escalate within the Business Support team as needed.Manage time optimally to ensure contract service level agreements and client expectations are managed and met.Attend regular client meetings and engage with key stakeholders in projects and client support teams.Provide basic levels of training as needed internally and externally.Visit client offices, and work remotely alongside clients as needed according to demands and any upgrades/periods of increased risk