We are TravelPerk: a scaling unicorn valued at $1.3 billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries. Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We're revolutionizing the B2B corporate travel market—worth over $1.3 trillion—to connect people in real life in an enjoyable and sustainable way. TravelPerk are innovators.
During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger as we adjust to the new normal—and that's where you come in! We are looking for a French-speaking Account Manager to contribute to our continued customer satisfaction as well as working to increase growth and margin within existing accounts. We put a huge emphasis on customer satisfaction and view our continued success as an organisation very much down to our happy customer base; therefore this role will be pivotal in ensuring we continue to wow them with the best possible support. You'll possess a genuine hunger to navigate your accounts through a fast-changing, hyper-growth environment, a curiosity for business travel to grow your knowledge and be ready to roll up your sleeves and work hard.
If you're ready to take off with us, keep reading!
What you will doOwn a portfolio of SMB customers and develop a high level of customer engagement with influential users within those accounts.Gain a deep understanding of your customers' business and show you understand and identify with their goals as an organisation and within the wider business travel space; you'll then use this information to develop solutions and education strategies for their teams.Develop a deep understanding of the TravelPerk portfolio of products, in order to fully understand and appreciate each stage of the customer journey.Identify common problems within each account and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past.Be TravelPerk's biggest advocate within your clients and your clients' biggest advocate within TravelPerk. You'll be the first one to address any issues, get support from our technical teams, but also educate your clients on any new product features. What we would likeMinimum 1 year of relevant work experience within Account Management or Customer Success role.Native or near-native proficiency in French.Ability to speak and write in English fluently.Experience in the Travel industry and/or SaaS products.Strong technical aptitude.Customer focused with a passion for working with people.Excellent analytical abilities with a fluency in Excel.Solid analytical background.Honest, open, and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains.Focused and determined: You don't let yourself be distracted.You seek feedback early and often and are open to both give and take constructive and direct criticism.As an Account Manager at TravelPerk you are the guardian of our relationships with our clients, so we would love you to also be empathetic, honest, and trustworthy and to always consider the bigger picture. What do we offer?Competitive compensation including equity in the company.Generous vacation days so you can rest and recharge.Health perks such as private healthcare or gym allowance depending on your location."Flexible compensation plan" to help you diversify and increase the net salary.Flexibility to work from home most of the time with core hours.Unforgettable TravelPerk events including travel to one of our hubs.Udemy for business account to continue your development.Mental health support tool for your wellbeing.Exponential growth opportunities. English is the official language at the office. Please submit your resume in English if you choose to apply.
At TravelPerk we believe that diversity adds incredible value to our teams, our products, and our culture. We don't just accept differences—we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place regardless of race, religion, gender, sexual orientation.
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