Are you a proactive, tech-savvy, and results-oriented professional with a passion for the e-commerce industry? Carts Guru, the leading all-in-one marketing automation software for e-merchants, is looking for a talented Account Manager to join our dynamic team in Barcelona.
Company Overview Founded in 2017 in Barcelona, Carts Guru has rapidly grown into a successful scale-up with a global presence, serving customers in France, Spain, the USA, and beyond. With Carts Guru, e-merchants can combine the power of emails, SMS, and funnels into cohesive campaigns, maximizing ROI.
Your Role As an Account Manager, you will be at the forefront of our client relationships, ensuring our customers receive the highest level of service. Your responsibilities will include:
Collaborating closely with the Account Executive during the Free Trial, to understand clients' needs and elaborate an adapted strategy.
Building and nurturing trust-based, one-to-one relationships with your clients.
Providing valuable insights and recommendations to empower your customers.
Offering training to make clients self-sufficient in utilizing our services.
Onboarding new accounts and activating existing accounts by pushing new features.
Managing end-to-end relationships with clients, including support and service.
Conducting regular reviews with clients to ensure their needs are met.
Negotiating contracts, renewals, and promoting Carts Guru in a competitive marketplace.
Identifying and developing new revenue generation opportunities with existing clients.
Reporting directly to the Head of Customer Success.
Qualifications 3-4 years of minimum experience as an Account Manager, Key Account Manager, or Sales Account Manager in the tech industry, specifically in the French market.
Native level of French is required (the job is 100% in this language), and professional proficiency in English. Spanish will be considered a plus.
Hubspot experience is a must.
Soft Skills Required Agility, autonomy, and strong organizational skills.
Fast-learning mindset and tech-savviness.
A winner's mindset, dedication to contributing to the company's growth.
Excellent communication skills.
Proactivity, dynamism, and attention to detail.
Ability to manage multiple projects simultaneously.
Problem-solving and effective communication skills.
What We Offer Competitive compensation with achievable goals, including a base salary and bonus plan.
Opportunity to work for an industry leader with international recognition.
Hybrid work model with a prime office location in Barcelona (3 days at the office and 2 days working from home).
Comprehensive medical care insurance with Adeslas complete (including dental coverage). In case you have family, we have a special discount for them too!
Recruitment Process Initial phone screening with our HR team to discuss your qualifications, experience, and alignment with Carts Guru's values.
A comprehensive interview based on your profile. This stage will delve into your technical skills and your potential fit within our team.
A Case Study to assess your ability to handle real-world scenarios and your alignment with our client-centric approach.
A concluding interview with our Head of Customer Success to evaluate your overall fit within the organization and alignment with our long-term goals.
We look forward to getting to know you better and exploring the opportunity for you to join the Carts Guru team. Your skills and expertise are essential to our continued growth and success. We encourage you to take the next step and apply for this exciting role. We can't wait to embark on this journey with you. Best of luck with your application!
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