Account Manager

HBX Group is the world's leading technology partner, connecting and empowering the world of travel. We're game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to 'move fast, dream big and make the difference' every day. In fact, we believe that it is tech data people that truly sets us apart in the market, alongside our 'global approach, local touch' mentality. We're headquartered in Palma, Mallorca and employ around 3,500 people worldwide. JOB DESCRIPTION: The role of the Account Manager reports to the Area Manager and is responsible for developing and establishing strong relationships with hotel partners ensuring they have a clear understanding of HBX value proposition and the different tools to maximize their revenue growth with us. Building rapport and trust via consultative approach with partners is a crucial aspect of an Account Manager´s role in their portfolio management. Effectively manage and enhance their portfolio through the negotiation of the right commercial conditions adapted to each partner needs, as well as, integrating the ecosystem via tailoring the product offering. This role is also responsible of ensuring they meet or exceed performance and financial targets and focuses on driving profitability and differentiation as a competitive advantage as well as joint-value proposals to foster long-term relationships. Responsibilities: Partnership building Acting as the primary point of contact for hotel partners and management companies Building rapport and knowledge-based trust Drive joint-value catered to partner needs Attending to industry events and engaging in networking opportunities to strengthen relationships and stay connected with our key partners Ensure the supplier has a clear understating of Hotelbeds and its possibilities ( Marketing packages, Markets and clients promotions, tools and new processes …) that it allows to optimize the income of each hotel. Portfolio and Performance Management Monitoring the Performance and KPIs for each hotel and cluster, working closely with the Yield Manager to ensure the right conditions are in place at all times Identify opportunities via comprehensive market trends analysis Understand and correlate commercial conditions with business impact (increase in conversion rates) Assist to regular performance reviews with the Yield Manager and line manager to identify areas of improvement and agree on strategic action plans Strategy implementation and delivery Implement and deploy the strategic plans communicated by the Regional Managers and Area managers aligned with the overall organizational goals and objectives Work on strategic account planning by prioritising the right partner interactions at the right time Support the Ecosystem integration by tailoring the product offering to each partner's needs (Roiback, MKT products, Data, Insurance, etc) Contracting Quality negotiation & optimization Understand your portfolio´s potential and adapt the overall proposal to meet our partners' needs in a holistic approach Identify the key elements to improve the overall contracting quality that will drive the increase in conversion rate and materialize the hotel´s or cluster's potential Identify key opportunities aligned with the partner´s strategy (markets, lead times, volume growth in certain customer segments, etc) Identify strategic accounts to be acquired as part of the existing partner´s portfolio Negotiate differentiated conditions to ensure competitive advantages with key partners (Exclusive conditions, tailor contracting for key customers, SPA or SVC agreements, etc) Collaboration Work very closely with the yield manager towards mutual goals and objectives Work closely with the account developers on the transition of hotels and clusters to be moved to differentiated (strategic acquisitions, SPAs, etc) Work closely with the Direct channel specialists team to accelerate the Ecosystem deployment and new deals acquisition Maintain close relationship with other account managers to foster collaboration and best practice sharing Work closely with other departments to ensure smooth operation (marketing, operations, commercial enablement hub, SPA specialists, commercial optimisation, competitiveness, etc) Tools & Processes adoption Ensure the usage and adoption levels of the company tools or processes agreed with area manager Active participation in the usage of any new tool and process implemented as well as providing constructive feedback towards its constant improvement Ensure continuity of the usage and adoption of tools and processes aligned with the company objectives Collaborate with the decision on standardization across the region to ensure consistency and efficiency Requirements: Capabilities Market Expertise and Relationship Building: Demonstrate a deep understanding of the hotel landscape, build strong partnerships, and tailor solutions to meet individual hotel needs. Commercial Acumen and Negotiation Mastery: Master the negotiation process, structure optimal commercial agreements, and optimize the use of HBX' tools to drive business growth and profitability. Business Development and Planning: Identify new business opportunities, develop comprehensive business plans, and prioritize initiatives based on business fundamentals. Data-driven decision-making: Leverage data and insights to inform decision-making, optimize performance, and identify areas for improvement. Product and Revenue Management Expertise: Possess a deep understanding of Hotelbeds' product portfolio and hotel revenue management principles to optimize pricing and inventory strategies. Teamwork and Collaboration: Collaborate effectively with internal and external stakeholders, sharing knowledge and aligning efforts to achieve common goals. Agility and Adaptability: Demonstrate the ability to thrive in a dynamic environment, embrace change, and think creatively to overcome challenges. Experience Previous experience in commercial roles with direct contact with clients Previous experience in contracting and negotiation with customers Excellent in English spoken and written Account planning Account Growth Plans Qualifications Bachelor's or master's degree in business administration, Tourism Management or similar Proficient level of English and any additional language would be a plus You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work: Within an innovative, engaging and multicultural environment. Have the opportunity to build strong and lasting business relationships and friendships from around the world. Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.