Account Manager

What we offer:Career DevelopmentCompetitive Compensation And BenefitsPay TransparencyGlobal OpportunitiesTasks and Qualifications:Tasks:Collecting relevant data about customer processes to create opportunities and added value for the customer.Building a long-term relationship with the customer where we convert a customer-supplier relationship into a partnershipMaking quotations for minor repairs or smaller expansions or unplanned topics such as training/consultancy, etcTaking the lead in situations where 3rd parties are involved and coordination from Dematic is requiredChecking the customer's 'Open issue list' and ensuring proper transfer to customer serviceCommunication about lessons learned and new opportunities on the marketInforming the Customer Service department about the processes and pain points in the current marketMonitor NPS (client satisfaction).QualificationsExcellent communicatorDegree in engineeringStrong negotiator: contracts, terms & conditions, quotationsExperience in escalation managementExperience in customer relationship managementExperience within the intralogistics market is a big plusFluent in English and SpanishWe offer:An open culture with colleagues who are passionate about technology.An organization in which there is room for initiative and consultation.Training and courses that contribute to your personal development.The opportunity to broaden your horizons, literally and figuratively!A competitive salary + bonus