Account Manager

An open culture with colleagues who are passionate about technology.An organization in which there is room for initiative and consultation.Training and courses that contribute to your personal development.The opportunity to broaden your horizons, literally and figuratively!A competitive salary + bonusTasks and Qualifications:Tasks Collecting relevant data about customer processes to create opportunities and added value for the customer.Building a long-term relationship with the customer where we convert a customer-supplier relationship into a partnershipMaking quotations for minor repairs or smaller expansions or unplanned topics such as training/consultancy, etcTaking the lead in situations where 3rd parties are involved and coordination from Dematic is requiredChecking the customer's 'Open issue list' and ensuring proper transfer to customer serviceCommunication about lessons learned and new opportunities on the marketInforming the Customer Service department about the processes and pain points in the current marketMonitor NPS (client satisfaction).Qualifications Strong negotiator: contracts, terms & conditions, quotationsExperience in escalation managementExperience in customer relationship managementExperience within the intralogistics market is a big plusFluent in English and SpanishAbout UsIf you want to be part of keeping the world moving, the KION Group is the right place. Across more than 100 countries worldwide, our solutions improve the flow of material and information within factories, warehouses, and distribution centers. KION´s success is based on our
more than 42,000 committed international employees.

With our international brands Linde Material Handling, STILL and Baoli and the regional brands Fenwick, and OM, the KION Group represents the highest possible level of technology and service expertise in the area of forklifts and warehouse technology. Dematic with its automated material handling solutions improve the intralogistics processes in warehouses, production and distribution.

We offer interesting jobs and exciting international career opportunities, both in our regional and global operating units and in our overarching group functions within an innovative, forward-looking and fast-growing sector. Our culture is driven by our corporate values: Integrity, Collaboration, Courage and Excellence.
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