Account Manager
Barcelona
Barcelona, Catalonia, ESOcado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.
About us: Our teams are putting the world's grocery retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative software and advanced robotics technology, known as the Ocado Smart Platform ("OSP"), driving our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. We understand better than others what it means to grow a profitable online grocery.
About the role: The Partnership team is responsible for managing and developing relationships and realizing new commercial opportunities with our existing partners. The Commercial Manager is assigned to a specific partner and the role's responsibilities include:
Develop, update, and own partnership strategy that aligns with the partner's e-commerce goals, focusing on identifying and maximizing opportunities for market share growth and operational optimization.Deliver against agreed partnership goals, including building a strong internal collaboration network and securing appropriate support to meet those partnership goals.Primary interface between Ocado and the partner for all relationship matters, including escalations.Overall responsibility for partner satisfaction and profitability across Ocado's delivery of the Ocado Smart Platform.Pursuing opportunities to develop the partner relationship further, from creative idea generation, business case development, commercial negotiation, and overseeing implementation.This role is based in Barcelona, Spain and requires travel to Ocado offices in the UK on a regular basis.
About you: Required: Degree qualified with solid relevant experience in a complex, commercial environment, ideally within business development with P&L responsibility.Excellent data analysis, deep understanding of financial statements/P&Ls. Strong demonstration of commercial acumen, cross-functional team leadership, relationship building, and influencing internally and externally through oral and written communication skills.Commercial empathy - the ability to understand a different commercial perspective to foresee challenges that may be raised by our partner and challenging internally and externally where appropriate.Strong project management and multi-tasking skills; facilitating multiple work streams simultaneously and leading indirectly with authority.Native/fluent in both English and Spanish.Preferred: Native/fluent in Catalan will be a big plus.Experience in E-commerce / Operations / Technology projects or industry roles.Experience in a consultancy business and/or partner-facing roles.Please let us know in your application if you need any special adaptations for the selection process. At Ocado Group, we adapt our selection processes to our candidates.
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