Our client is a global print and packaging group that combines deep expertise in design, graphic services, production, technology, and process optimisation with unmatched marketplace understanding, dynamic ideas, and client first customer service. They are looking for an upbeat individual with a results-oriented spirit and proven track record of successful account retention.
A key member of the team, your role as Account Manager will be to nurture a rapidly expanding existing client which has a high degree of opportunity for progression, creativity, and ownership. This role will be perfectly suited to a customer centric individual who is organised, rigorous, and adaptable to an ever-evolving process and team.
What will you be delivering? Build relationships with one of our client's largest clients ensuring revenue growth and client retention. Meet core KPIs around pipeline coverage progression, forecast, meetings, and general activity. Focus on customer satisfaction and deepen customer relationships. Be responsible for business performance, analyse the client's main KPIs and ensure growth MoM. Track and report performance metrics. Support Senior Account Director in day-to-day operations. Collect and sort all invoice, credit, bill, and order statements. Manage the billing and invoicing process including review and approval of invoice packages; process billing corrections due to coding and/or timing issues; posting of period revenue accrual entry; performing A/R adjustments. Experience required High-performance mentality and consistency in overachievement. Bilingual in Spanish/Catalan and English. Proven track record engaging in value-based customer-centric conversations. Track record of identifying and executing upsell opportunities in existing deals. Strong business acumen and comfort with presenting to, and establishing relationships with, senior-level executives in mid-market companies. The ability to work individually and collaborate within a team environment to achieve set goals: a team player. Exceptional verbal and written communication skills. Your key assets: Self-motivation, Hustle, a Strong work ethic, and Ownership. Strong analytical skills. Ability to look for the root cause of a problem and to solve it.
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