At SonoSuite, we are passionate about music and technology.
We operate in the digital music ecosystem, which continuously grows and increasingly encompasses more agents, channels income, and different business models.
With a solid background in the music sector, our mission is to empower independent music businesses worldwide to manage their catalog distribution and royalties reporting with our software solution.
The SonoSuite platform is a cloud-based white-label B2B SaaS created for independent music companies, from boutique labels to do-it-yourself companies.
Our software is developed at our main offices in Barcelona, Spain, where a diverse team of over 60 people from various nationalities works continuously to enhance SonoSuite and introduce new features, ensuring we stay at the forefront of the latest advancements in the Digital Music Business.
How will you contribute to SonoSuite? Reporting directly to the Customer Success Manager, the Account Manager will be in charge of the following:
Acknowledge, resolve and/or filter customer requests and direct them to the corresponding department and provide feedback to clients accordingly. Provide support to customers/users of the distribution platform via ticketing tool Zendesk.
Utilize the customer relationship management system to document interactions.
Manage existing accounts and create new opportunities for business.
Manage relationships and solve conflicts with clients.
Create and maintain a long-term relationship with Clients. Assist in facilitating business growth by working together with clients by responding to and following up on sales inquiries using appropriate methodology. Generate/increase the revenue of existing accounts to meet yearly revenue goals.
Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships. Generate sales for a portfolio of accounts and reach the company's sales target by up-selling and cross-selling. Maintain updated internal tools such as the CRM/Zendesk environment to be more effective and optimize efforts to manage our daily tasks. Proper and constant research of our competition, in all aspects - features, user communication, business moves, strategy, market coverage. Maintain a well-updated document to always know our location and improve our market placement.
Explore new possibilities, manage external projects with third parties; check new technologies. Great predisposition for written and verbal communication. Attention to detail and logical thinking. Fluency in English and Portuguese is essential. Familiarity with ticketing tools and workflows (specifically Zendesk). Extra points if you have these additional skills: Experience in a SaaS company. Knowledge of the music industry. Experience working remotely. Why work at SonoSuite rocks? Our team is what makes everything possible.
We are a culturally diverse group who work, play, and grow together every day, united by our shared universal language: music.
Passion for music, technology, and business is essential for our team members.
Join the Sonosuiters: Entrepreneurial Spirit: As one of the first fifty members of the company, you have the chance to collaborate with others who are passionate about thinking outside the box, whether facing challenges or driving innovation. Impactful Work: You'll enjoy more autonomy and the opportunity to work on projects that directly impact the company's success.
Your contributions will be meaningful and significant as you help shape our growth and success. Growth Opportunities: Being part of a small company with great growth potential allows you to take on responsibilities beyond your area of expertise and expand your skills.
As the company grows, you grow too, it's a win-win. What benefits does SonoSuite offer you? Hybrid working model (if you live in Barcelona). Flexible hours: tailored to the needs of your department, ensuring you can enjoy your personal life while staying productive at work. Support for sports and physical well-being. Twenty-four working days of vacations, without limitations of time to enjoy them. 1 day off on your birthday. Referral Program: contribute to our success and receive a reward for bringing exceptional talent on board. Real opportunities for growth and development. International and dynamic work environment. Playlist recommendations every week! Being part of a team that works with passion and makes a difference. Our purpose and values We believe music can change the world in many ways, which is why everyone in our company shares the purpose of empowering independent music businesses globally.
Our B2B white-label software solution enables them to manage their catalog distribution and royalties reporting seamlessly.
To achieve this mission, we are driven by our core values: Ownership, Win Together, Build to Change, Trust, and Playful Beat.
These values are the compass guiding us towards our goals and creating a great environment for everyone at our company.
Your ticket to an Inclusive Beat Sonosuite proudly champions diversity, equity, and inclusion (DEI).
No matter your origin, interests, or musical taste, you're welcome here and we celebrate your unique vibe.
Join us to revolutionize the music industry.
We're all about talent and passion, qualifications that speak louder than stereotypes.
At Sonosuite, your voice matters, and your contributions shape our dynamic culture.
Learn more about us at www.sonosuite.com.
Sounds interesting?
Let's make history together!
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