Account Manager, CIBTvisas Spain (CAP 270), Barcelona: CIBT is the leading global provider of immigration and visa services for corporations and individuals with more than 1,700 expert immigration and visa professionals, attorneys, and qualified migration consultants located in more than 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a complete set of services under two main brands: Newland Chase, focused on offering global immigration solutions and advisory services for corporations around the world, and CIBTvisas (CAP 270 in Spain), the market leader in tourist and business visas, both for TMCs, travel agencies, corporates, and individual clients.
We are seeking an experienced Account Manager for our office in Barcelona. This person will be responsible for developing long-term relationships with a portfolio of clients, ensuring their satisfaction and retention, driving revenue, and expanding the uptake of our solutions, both in short-term visas and immigration. Additionally, you will have the opportunity to participate with the sales team in prospecting and selling to new customers through multiple channels (webinars, events, mailings, campaigns, etc).
Required experience and skills:At least 3 years' experience in managing client accounts, ideally within a corporate TMC.Self-motivated and willing to act in a changing environment, results-oriented and teamwork both nationally and internationally.Strong communicator with the ability to present ideas and proposals clearly and persuasively both verbally and in writing, in English and Spanish.Demonstrated ability to communicate, present and influence effectively at all levels, tailoring communications to meet the needs of the audience.Excellent listening, negotiation, and presentation skills.Ability to handle challenging situations.Ability to draft business correspondence, contracts and renewals, and create presentations.Demonstrated problem-solving and analysis skills. Ability to analyze data, identify trends, present recommendations and create action plans.Ability to multitask effectively and shift gears quickly without missing a beat, ability to prioritize between competing tasks. Capacity for organization and time management, rigor and detail.Ability to work independently and be a strong team member, working collectively towards organizational goals and objectives.Experience using Salesforce.As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Opportunity without regard to race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion. CIBT is based on teamwork, both across borders and hierarchy. You'll have the opportunity to collaborate on projects with colleagues from around the world, discuss your perspectives with our EMEA SVP, and participate in global Town Halls with our CEO. We are looking forward to welcoming you to our team!
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