International SOS is the world's leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGOs, and governments around the world.
About the role Are you:
Empathetic – do you understand the goals, drivers, and needs of others? Service-oriented – ready to go the extra mile for your clients? Strategic – do you see the bigger picture? We are looking for an Account Manager for a 6 months contract due to paternity leave to join our team, based in Madrid. As an Account Manager with the world's leading health and security services company you will help organisations fulfil their duty of care responsibilities to ensure that their employees are protected from health and security threats wherever they are in the world.
Key responsibilities Managing a predefined list of existing accounts to ensure 100% renewal is achieved and service utilisation is enhanced. Cross selling and up selling the range of products and services available to clients. Generating proposals, pricing, and contract negotiation across all medical and security service solutions for assigned clients. Working closely with the Sales and Marketing Department to ensure smooth, efficient client renewal processes, new customer onboarding as well as routine account reviews and reporting. Investigating and preparing responses to customer complaints and quality assurance events. Developing cross border sales through proactive cooperation with other International SOS regions. About you Previous experience as an Account Manager in a professional services environment. Experience of selling in a global B2B sales environment. A natural networker and a team player. An excellent communicator and customer advocate. A passion for research and finding solutions. Excellent numeric, written, and commercial negotiation skills. Excellent written and spoken Spanish and English. Exceptional organisational skills with the ability to successfully manage numerous clients simultaneously. Benefits Matrixed, international and multicultural environment. Annual bonus on objectives (up to 100% of the gross monthly salary). Meal voucher: 8€ per day. Private health insurance. Tax Benefits: public transport ticket and childcare. Flexible working hours. Hybrid working: 2 days per week after probation period. Fresh fruit in the office. Health and Wellbeing program. Great location: Cuzco (Paseo de la Castellana, Madrid). At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.
International SOS has been recognised as a Top Employer in the UK by the Top Employer's Institute (TEI) for 2024.
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