As the Account Manager, you will be working in close collaboration within the Allianz Technology Chief Technology & Transformation Officer Area, Finance, and the IT / Support functions. You will support the customers in their transformation, ensuring that governance, contractual, and financial obligations are successfully met by both sides.
You will: Customer Relationship ManagementCustomer Relationship FrameworkQuarterly Account Meeting with OEs C-level (preparation, leading, follow-up)Run Net Promoter Score exercise (e.g. Selection of participants; meeting coordination; result consolidation; action tracking)Monthly financial meeting (customer management level/dispute handling)Ad hoc invoice clarificationAd hoc billing reportingCustomer Intelligence & Events - Improve external communication towards customerBest practice sharing cross Account Management CTOsNew service/Change of service recurring meetings conducted jointly with Service OrganizationContractsPrice Communication (annual/ad hoc)Contractual negotiation, tracking, and closure of all services and projects deliveredResponsible for contractual coverage of revenues and status follow-upTracking and follow-up on contracts in signature process to ensure timely closureFinanceTracking and closure of Overdue Receivables and controlling of monthly payments – interface to Debt Collection TeamCommercialsMonthly approval for billing itemsEnsure monthly Financial ReconciliationInformation about financial clean-ups (e.g. bulk charging BB10, YBC BENSL, Sharepoint retrospective charging, etc)Revenue PlanningConduct annual planning with the OE & AzT Service OrganizationForecasting: Minimize risks in the Year End Steering with proper follow-up on charging status vs. plan/request necessary accruals (OE/CFO)Minimum Requirements: Master Degree10 years of professional experienceExperience working in a matrix environmentFluent English skills both speaking and writingStrong communication skills and customer centricity mindsetFinancial background (controlling/accounting) is a plusSolid data analytical skillsProactive and solution-oriented mindsetPassion for learning and IT Tech cultureIndependent and self-driven working styleAbsolute team player and strong collaboration skillsStrong competence of MS Office applications (Outlook, Word, Excel, and PowerPoint)We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working, including up to 25 days per year working from abroad. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program, and multiple employee discounts (details vary by location). From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery, and empowerment are fostered. Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.
About Allianz Technology: Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 12,000 employees located in 51 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry. We oversee the full digitalization spectrum – from one of the industry's largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
D&I statement: Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, ethnicity and cultural background, age, nationality, religion, disability, or philosophy of life.
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