ABOUT US: Cigna healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients throughout the world.
We deliver quality health care through choice, predictability, affordability and through integrated capabilities and connected, personalized solutions that advance whole person health.
Cigna's mission is to help our customers improve their health, well-being and sense of security by providing access to care.
With our whole health approach, we're focused on addressing health concerns, improving resilience, reducing stress levels and emotional health issues.
Our employer promise is to remain steadfast in our commitment to fostering growth and improving lives by offering meaningful work within a positive, inclusive culture that prioritizes our colleagues.
We champion teamwork and collaboration and empower our people with cutting-edge technology to drive efficiency and amplify their impact in everything we do.
Together we strive to create an environment where every individual thrives and contributes to meaningful change.
YOUR JOB: Responsible for managing a portfolio of Small/Medium Enterprise (SME) clients, ensuring overall client satisfaction, and executing retention and growth targets.
Develop strong relationships with clients and brokers by delivering exceptional service through anticipating their needs, challenges, and providing sound solutions.
Work closely with internal stakeholders and matrix partners to ensure overall delivery of service for clients and be accountable for meeting client and broker expectations.
MAIN RESPONSIBILITIES: Meet retention and growth goals for your respective portfolio of clients.Manage day-to-day servicing of client needs, resolving issues, solving problems, and delivering on commitments made to clients and brokers.Develop and maintain sound relationships through a consultative-based approach with clients and brokers to identify gaps, opportunities, and problem resolution.Communicate new initiatives, enhancements, changes to processes, and regulatory landscapes.Engage in upsell conversations to drive growth across your portfolio and contribute to ANP goals.Take ownership and accountability of all inquiries/escalations from your clients and brokers.Engage in face-to-face meetings with clients and brokers.Maintain renewals and upsell activity within SF.com.SKILLS AND KNOWLEDGE NEEDED: Experience: Minimum of 2 years' experience in Account Management or Sales preferred.Demonstrated experience with influencing, negotiating, organizational, and prioritization competencies required to effectively communicate and interact with all levels and functions within the organization, and with external partners.Experience in delivering client-focused solutions based on customer needs.Strong presentation skills.Sound problem-solving skills.Ability to work well under pressure.Ability to travel.Strong written and verbal communication skills.Experience in data collation and statistical analysis.Strong interpersonal skills.Ability to take ownership and demonstrate initiative.Capable of prioritizing workloads to meet tight deadlines.High attention to detail.Skills: Action OrientedInstills TrustBeing ResilientDirects WorkCommunicates EffectivelyBalances StakeholdersCustomer FocusWhat we offer? Contract: PermanentEnvironment: Multicultural working environment with colleagues from across the globe.Hybrid working: Enjoy working from home 3 days per week and 2 days from our Madrid office.Flexible starting hours: Monday to Thursday 9.00 to 18.15 or 8.00 to 17.00 and Friday 9.00 to 14.45 or 8.00 to 14.45.Social Benefits: Private Medical and Dental Insurance, Life Assurance, Educational Development Program, Foreign Language Scholarship, flexible compensation, etc.An attractive fixed and variable salary.About Cigna Healthcare: Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.
We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.
Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: ****** for support.
Do not email ****** for an update on your application or to provide your resume as you will not receive a response.
#J-18808-Ljbffr