.The Account Management Associate role is a new and developing function at Navan within the wider Account Management department. Account Management Associates work alongside Account Managers to provide support to our Travel and Expense customers, specifically to programme administrators. As an Account Management Associate, you will be working with a team of account managers across different market segments and be responsible for delivering an outstanding customer experience. Your role will be to assist customers with product related configuration queries, troubleshooting and resolving issues. You will partner closely with our global Product, Finance, Operations and Travel Experience teams to ensure we are delighting our customers and helping them achieve their goals. We are looking for individuals who have a passion for customer success and account management, embody a "go- getter" attitude, can communicate effectively and thrive in a fast-paced environment. You can expect world-class training and enablement and a fast track towards a revenue driving Account Manager role. This role will report directly to the Account Management leader of your assigned segment and be based in Barcelona. What you'll do: Effectively partner with your assigned team of Account Managers to support their customers, ensuring excellent customer experience through timely, accurate communications Develop and maintain a deep understanding of our travel and expense product offering to enable programme administrators on the Navan's product functionality Monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations and platform settings, travel and expense policy configuration, payment and integration issues troubleshooting and product bugs and feature requests, etc