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Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology.
We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis?
Be a part of the global sustainability change in business.
Grow your career.
Work with extraordinary people.
Feel valued for your contribution.
Frontline employees engage and support all companies to leverage EcoVadis solutions in order to foster continuous improvement of sustainable business practices in global supply chains.
Your responsibility would be to ensure the acquisition of new Dutch and English speaking suppliers in order to grow the EV network of assessed companies, boost response rates, and drive value throughout the EcoVadis onboarding experience.
You are a trusted advisor and can influence everything the customer touches in their first (and future) experience with us.
This position interacts with all EcoVadis customers (buyers & suppliers) as well as multiple business units internally to provide high touch service that respects the relationship of the customers to EcoVadis and is a true EcoVadis ambassador.
Responsibilities: Engage with customers via phone, email, tickets, webinars, etc., to accompany them during the onboarding process, solve their queries and increase response rates for the Benelux and UK markets, and ultimately convince them to adopt our EV solution.
Identify and target "high value" customers (i.E., outreach with customized approach) and take appropriate steps to engage them successfully by using Sales tactics.
Manage, monitor and drive your portfolio to maximize conversion.
Be proactive to nurture and build your pipeline, re-engage customers and maximize inflow.
Be autonomous to manage all your tasks efficiently, display commercial awareness to identify proactively business opportunities.
Identify risks to the customer's successful completion of the EcoVadis evaluation process and actively work to mitigate issues before they happen; Become a CSR expert to overcome objections.
Capture and record internal and customer-sourced insights, then proactively report and contribute as necessary with the Team Leader, Management and other EcoVadis BU's (Sales, Customer Success, etc.)
to bridge gaps that may exist between customer expectations & participation.
Be accountable to drive a set of KPIs (Conversion rate, Quality score, etc.).
Additional responsibilities related to the function may be required.
Qualifications Experience in sales or upselling/inside sales preferred - comfortable with proactive outreach to EcoVadis network members.
2+ years experience in a customer-facing role.
Ability to interpret data to identify actions.
Fluent in English - other languages are a plus