This is a key role that sits between the production, creative, strategy and project management teams - a pivotal link between the 'heads of' at the agency as we deliver campaigns, insights and proposals to our client base.Key Responsibilities:Lead point of contact for all customer account management matters; building, developing, and maintaining strong, long-lasting client relationships with a heavy focus on client success & satisfaction.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Clearly communicate the progress of monthly tactical plans & initiatives to internal and external stakeholders.Assist with challenging client requests through effective objection handling as needed, whilst minimizing issue escalation where absolutely possible.Monthly call to present monthly goals & objectives based on current performance and new insights, in-line with client-provided business goals.Oversee day-to-day running of multiple projects.Ability to identify new business opportunities with existing clients, developing this with the assistance of Lead Strategist and/or Head of Strategy, whilst identifying areas of improvement to maintain relationships.Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.Contribute information to sales strategies by assessing current product results, monitoring competitive products, assessing needs to be filled and analyzing customer reactions.Required Skills:Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.Excellent listening, negotiation and mediation abilities, able to handle difficult client situations in the most diplomatic way while maintaining a calm presence.Good organizational and planning skills.Solid knowledge of the steps required for delivery of creative digital marketing campaigns.Experience of working in a fast-paced digital agency environment, preferably in a delivery or operations role.Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.Experience using Resourcing software such as Metric, 10kft or Forecast is desirable.Experience using Project Management software such as Asana would be of benefit but not essential.Experience delivering client-focused solutions to customer needs.Team player with a propensity to make decisions that are for the good of the group.Owning it, whether it's something you're really proud of or something you'd rather forget.Perks:Working with exciting startups and world-class companies.Collaborating with amazing specialists in digital marketing.Generous holiday allowance as well as extra days off during the Christmas period and Mental Health Days.Flexible working hours and Summer Fridays.Extensive training opportunities: Access to ConversionXL Courses, Company Library, LAD Academy, Audible subscription, seminar and training budgets, additional non-work-related training budget.Work From Home equipment budget.E-gym membership, e-lunch benefit and weekly company yoga sessions.Profit Sharing Scheme.About Ladder:We're specialists in Growth Marketing, experts at unlocking the power of data and making the best decisions to reach our clients' growth goals. Through our data-driven testing process, we unlock the true growth potential of our clients all over the world. Our client portfolio is diverse, having worked with emerging startups to SMEs, scale ups.Application Questions:What's your salary range?When are you available to start working with Ladder?Experience:Account management: 5 years (required)Digital marketing: 1 year (preferred)
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