.This is a key role that sits between the production, creative, strategy and project management teams - a pivotal link between the 'heads of' at the agency as we deliver campaigns, insights and proposals to our client base.Key Responsibilities:Lead point of contact for all customer account management matters; building, developing, and maintaining strong, long-lasting client relationships with a heavy focus on client success & satisfaction.Ensure the timely and successful delivery of our solutions according to customer needs and objectives.Clearly communicate the progress of monthly tactical plans & initiatives to internal and external stakeholders.Assist with challenging client requests through effective objection handling as needed, whilst minimizing issue escalation where absolutely possible.Monthly call to present monthly goals & objectives based on current performance and new insights, in-line with client-provided business goals.Oversee day-to-day running of multiple projects.Ability to identify new business opportunities with existing clients, developing this with the assistance of Lead Strategist and/or Head of Strategy, whilst identifying areas of improvement to maintain relationships.Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.Contribute information to sales strategies by assessing current product results, monitoring competitive products, assessing needs to be filled and analyzing customer reactions.Required Skills:Ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.Excellent listening, negotiation and mediation abilities, able to handle difficult client situations in the most diplomatic way while maintaining a calm presence.Good organizational and planning skills.Solid knowledge of the steps required for delivery of creative digital marketing campaigns.Experience of working in a fast-paced digital agency environment, preferably in a delivery or operations role.Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.Experience using Resourcing software such as Metric, 10kft or Forecast is desirable.Experience using Project Management software such as Asana would be of benefit but not essential.Experience delivering client-focused solutions to customer needs.Team player with a propensity to make decisions that are for the good of the group.Owning it, whether it's something you're really proud of or something you'd rather forget.Perks:Working with exciting startups and world-class companies.Collaborating with amazing specialists in digital marketing.Generous holiday allowance as well as extra days off during the Christmas period and Mental Health Days.Flexible working hours and Summer Fridays
