Come and work with us.We're searching for anAccount Directorto join our team.
The Account Management team acts as the conduit between the client and Foundever, understanding the client strategy, ensuring account strategy and delivery.
As the relationship owner and builder, the Account Management team retains, grows, and diversifies the account.As anAccount Director, your duties include:Strategic Growth:developing a complete understanding of account needs, and anticipating account changes and improvements.Driving proposal management with a clear WIN strategy.Developing a solid and trusting relationship between clients and Foundever.Communicating with clients to understand their needs and explain product value.Manage delivery to SOW as One Foundever team.Planning account strategy (SWOT, RASIC, and governance models).Managing communications between clients and internal teams and resolving key client issues and escalations.Negotiating and managing contracts with the client (MSA, SOW, renewals, amendments).Managing budgets, forecasting, reporting, and pricing models of clients.Working on RFP and RFI processes.Working with internal teams dedicated to the same client account to ensure the highest quality delivery and all client needs are met.Planning and presenting reports on account progress, goals, and initiatives to share with internal stakeholders and clients.Maintaining updated knowledge of company products and services.Acting as the client's representative to ensure that their demands are met with a focus on improving the customer experience.Managing changes and projects.To succeed in this role, you will need:English (required)Spanish (nice to have)Clear, open, and tactful communicationGood teamwork & collaborationActive listening skillsAttention to detailClient-oriented (client focus)Excellent sales & negotiation skillsGreat networking skillsPeople management skillsEffective priority and time management skillsCRM (e.G., Salesforce)Document/Contract management (e.G., Spring CM)MS Office (Excel, Word, PowerPoint, Teams)Must hold EU citizenship or valid work permit for SpainExperience:5+ years in an Account Management role, minimum 3 years as Account ManagerBPO Industry experience (mandatory)Sales (valued)Client-facing role experienceVertical experience - industriesOperational experienceManaging diverse and multi-functional teams remotelyProven ability to manage people and accounts, including large scale logo growth in scale and diversificationBenefits:Competitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with Foundever:We believe in memorable associate experiences.
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