Account/Client Manager

Are you ready to join a cutting-edge Digital Solution Company and help to shape the future of business IT solutions? Our client is a leading global provider of IT solutions and services, known for their customer-centric approach to digital transformation. With a rich history dating back to 1996, they have continually evolved to meet the changing needs of their customers. Their services encompass consulting, technology, and outsourcing, delivering innovative solutions to complex challenges. They have also been honored multiple times as a top employer, including being named a Great Place To Work from 2015 to 2023. Responsibilities: Assign available employees to projects in accordance with their skill sets, previous experience, and availability. Monitor day-to-day project activities and corresponding resourcing. Manage the resource lifecycle and engagement. Monitor and manage employees' workload, utilization, and overtime hours. Resolve conflicts efficiently. Stay informed about all current and upcoming projects within the organization and business development activities to plan resourcing accordingly. Collaborate with the HR department regarding staff training, compensation and benefit planning, payroll administration, and hiring new staff for projects. Act as a liaison between the client and the internal team, conveying client feedback, requests, and concerns. Engage with various stakeholders, including clients, team members, and senior management, to ensure transparency and alignment. Serve as the primary local point of contact for clients, understanding their needs, and ensuring their satisfaction. Requirements: Previous extensive experience in a similar position Strong understanding of labor laws and resource management trends. Excellent communication and presentation skills. Proficiency in documenting processes (e.g., weekly utilization reports). Fluent English and Romanian. You will love to join this company for: Employment contract Competitive package in line with the best market standards Work-life balance Agile work environment Support in learning and development further while also providing multi-year career opportunities