.Printful is an on-demand printing and fulfillment company that helps people turn their ideas into brands and products. We empower thousands of businesses—from iconic brands like Coca-Cola and MTV to small business owners working out of their living rooms. Our team is at the heart of our success. You'll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way. If you're motivated, forward-thinking, and have a drive for excellence, Printful is the right workplace for you. Our business keeps growing,so we're looking for a skilled Acceptable Content Team Lead to join our international Customer Support team. The goal of the Acceptable Content team is to ensure customers adhere to our acceptable content guidelines and copyright restrictions. We do this through manual and automated moderation processes and collaboration with other teams.Your daily tasks will include:Leading, coaching, and mentoring the Acceptable Content team members, including conducting 1:1s, performance reviews, and team meetings.Leading and coordinating team projects, organizing communication and documentation, and implementing procedures to enhance the work of the team and the customer experience.Analyzing the team's performance KPIs and metrics, making recommendations, implementing necessary work and schedule adjustments.Process auditing and improvement initiative execution.Introducing new processes and decision-making flows to comply with legal obligations and balance between business needs and individual priorities/values.What we expect from you:Experience with managing people or teams.Understanding or background in work with legal agreements or legal language.Prior experience in content moderation, preferably in a leadership or supervisory role.Understanding of online content platforms, social media trends, and digital content creation.Experience in developing and implementing content moderation policies and procedures.Ability to balance the principles of free expression with the need to maintain a safe and respectful online environment and consider business decisions.Excellent written and spoken English skills.Strong communication and time-management skills.Strong critical thinking skills to identify emerging content risks and develop proactive strategies to address them.Passion for providing excellent customer service.What we offer:Health Insurance that includes dental work.All the resources and tools to perform your tasks (choose between Mac or Windows).An opportunity to work remotely or in a modern and welcoming co-working space in Barcelona.Flexible working hours (start your day as late as 10 a.M.).Gym membership.Day off on your birthday.Possibility to work abroad for 90 days each year.Employee discounts for 300+ premium products.Room for professional growth (conferences, workshops, mentoring, guest lectures)
