Have native level Norwegian, Swedish or Danish language skills alongside a high level of written and spoken English. Additional language skills in Spanish would be a bonus.- Be able to show at least 2 years management or proven leadership experience, ideally in finance or banking.- Have Banking/Finance experience, a related degree and skills which will be highly beneficial.- Demonstrate business and process flow skills.- Have worked in a Contact Centre environment and have a passion for the delivery of first-class customer service and B2B fulfillment ambitions.- Be experienced in managing relationships at all B2B levels across diverse cultural backgrounds.- Possess a "can do" attitude, be highly organised and be able to prioritise tasks.- Understand how strong communication and listening skills can develop the very best customer service teams.- Be comfortable under pressure and working to deadlines.- Able to work alone as well as part of a team.- Be proficient with various IT packages (including MS Office) in order to produce reports etc.- Offer spotless history of economic records.Key responsibilities:- Fulfilling KPI/performance targets through established processes.- Ensuring B2B and Quality compliance.- Forward planning and resulting implementation.- Meeting all legal standards and all Webhelp administrative requirements.- Supporting Team Leader and support functions to enable them to succeed in their day-to-day work.- Forward planning and implementation for ongoing improvement within the project.Your work day will be a combination of in our office (which has space for 800 employees) and home-based. You will become part of the Webhelp family, working for the biggest BPO company in Europe.The role offers:- Attractive salary and bonus scheme.- A modern and multi-national work environment.- Real career opportunities in a professional organization.- Full Spanish contract from day one.Start date: As soon as possible.Webhelp is a multinational Business Process Outsourcing company with its head office in Paris, France, that is making business more human for the world's most exciting brands.By choosing Webhelp, you will be part of a community of over 100'000 game-changers from more than 190 locations, speaking more than 80 languages in 50+ countries.Join us at Webhelp, you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive brands worldwide.Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us.
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