Position: As the Store Supervisor, you will be responsible for supporting all activities to achieve retail business objectives through exemplary clientelling, operations, loss prevention compliance, and unsurpassed service culture.
Closely partnering with the Store Manager, the supervisor will be an inspiring leader who will have a strong desire to build relationships with both internal and external clients.
The Supervisor will represent the brand as a Stella McCartney ambassador by promoting the values and ambitions of the business.
Your Mission:
Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met.Supervise sales to ensure client satisfaction and engagement.Analyze store results, verify daily, weekly, monthly activities, and set up yearly assessments: KPIs in collaboration with the Store Manager.Maintain a high sell-through, collaborating with business departments to ensure proper stock levels and successful arrivals of product launches in store.Proactively seek out opportunities that benefit the store performance as a whole, pioneering and trialing initiatives in conjunction with the Brand.Communicate company-set KPIs and identify strategies to ensure performance standards are met.Ensure that all processes are in compliance with legal, safety, internal requirements, sustainability, HR, and stock organization.Support with the administration and reporting.Develop and implement business action plans in collaboration with the Store Manager to enhance sales for each product category and client tiers.Support daily team brief meetings to communicate current business trends and relevant updates.Promote a positive and professional team environment that fosters trust, integrity, and superior performance standards, leading by example.Ensure a consistent and branded onboarding experience for all new hires.Collaborate with the Store Manager for full organization of stock, ensuring stock management guidelines are being achieved.Lead the team on executing amazing customer service and after-sales experience, to increase and retain customer loyalty.Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities.Monitor the monthly Client Management database and reporting.Ensure the most elevated client experience is being offered and carry out client appointments.Strong grasp on KPIs and ability to strategize in the event performance standards are not met.Fully support and align with all key business initiatives and new product launches.Lead and support Company-driven local events and product launches, ensuring client attendance and sales results are met.Develop a strong personal leadership style that encourages people to follow and give their best.Provide leadership to colleagues and those who are not direct reports in other stores, across the retail network.Profile:
Your Talent:
Sales and client management experience in luxury or outlet retail.Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.Previous team leading experience.Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.Ability to manage competing priorities in a fast-paced environment.Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; industry awareness and strong business acumen.Strong verbal and written communication skills in Spanish and English.Excellent organizational skills.
#J-18808-Ljbffr