.About Swiss ReSwiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world. Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking.We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work.About the RoleIn this role as ESM/ServiceNow DevOps Engineering Chapter Lead, you:Will support your Chapter Members in their growth, creating an environment that fosters continuous learning and improvement.Contribute to goal setting and performance reviews and provide feedback to everyone, supporting them on their career path.Work closely with the Scrum Masters, Product Owners, Product Area Lead and Platform Area Lead to ensure the Product squads have the support they need.Ensure that knowledge is shared and aligned within and outside the Chapter and that members support each other in growing and delivering great work.Develop and drive product technology strategy and roadmap.Ensure balancing of short-term and long-term value creation for the business while maintaining an aligned, standardized and compliant ESM platform.Manage vendors and suppliers in scope.Ensure audit and compliance requirements are met.About the TeamAs part of Swiss Re's Enterprise Group Technology Services organization, the Enterprise Service Management Platform Area team supports the Product Areas in designing, developing and operating innovative and value creating Enterprise Service Management solutions. We ensure consistency and alignment across the technical platform(s), through secondment of ESM DevOps experts to squads. We manage all involved software, solution and DevOps related vendors and suppliers. We are located across the globe but share the same values of passion, openness, respect, humbleness, and curiosity in our team. We strive to improve our work for our customers every day.About YouEssentials:Look back on 5+ years of experience in project or solution/service management, ideally in an IT and Enterprise Service Management context.Strong experience in working and developing with ServiceNow.Good, applied knowledge of Agile methods, frameworks, and tools.Willing to lead, direct, and coach chapter members including formal management authority
