SENIOR TECHNICAL PROJECT MANAGERMadrid, Spain (MUST BE IN MADRID OR COMMUTABLE TO OUR OFFICE IN MADRID, SPAIN)About TillsterTillster, headquartered in the USA, is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions for mobile, tablet, online, kiosk, call center, and more creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform; one scalable, enterprise class solution to create world-class digital engagement solutions.About the RoleTillster seeks a Senior Technical Project Manager to join its team, managing moderately complex technical and technology-centric programs and projects. These programs are market- and customer centric and involve the delivery of technology solutions globally. You will work cross-functionally with Product, Sales, Account Management, Marketing, Engineering, Technology Analysis & Documentation, Technical Support, and other teams, documenting and reporting program scope, deliverables, timeliness, critical paths, change control, and proactively engage in risk mitigation.What You'll DoWorking with some of our biggest clients in Spain:- Build a project plan that gets clients live and to market as fast and with the highest quality possible.- Create clear communication and definition of what has been promised to the customer, the timeline, and outcomes expected.- Manage a high volume of fast-paced concurrent projects to successful delivery (on time, high quality, meeting requirements, and achieving stated business and technical outcomes).- Set and meet deadlines with quality deliverables, effectively adapting and modifying plans based on changing data or conditions.- Conduct daily project stand-up meetings, collect and disseminate information to functional teams and stakeholders.- Drive cross-functional team deliverables and schedules, hitting target milestones and managing assigned programs/projects according to plan.- Ownership and accountability of accurate and timely project planning, management, coordination, tracking, and reporting.- Track open issues and risks and effectively negotiate to impact decisions and trade-offs and to guide issues within internal groups to resolution.- Hold project team members accountable for their commitments, milestones, resources, and deliverables.- Anticipate, identify, document, and manage key project and program risks, proposing appropriate mitigation and contingency plans.- Identify cross-functional dependencies, track, and report on their progress.- Propose workable solutions to problems by analyzing business trade-offs among alternatives, and use objective judgment and influence to formulate and drive constructive debate and decision making on recommendations.- Document and communicate status, issues, and risks in a timely manner to stakeholders and senior management.- Ensure that the appropriate documents exist and are broadly communicated to drive shared vision among the project teams.- Create clearly understandable and actionable success criteria, objectives, and requirements and communicate them to the team.- Conduct team meetings to update status, and identify and resolve issues.- Use effective verbal and written communication skills to interact with individuals at all levels of the organization, as well as with internal and external customers.About You- Bachelor's degree in Computer Science, Engineering, or closely related field.- Minimum 4+ years' experience in a technical project lead role.- Success working in an Agile / SCRUM environment required.- Must have experience in Engineering and IT computer systems.- Experience as a software developer is a plus.- Scrum Master certification is a plus.- Knowledge of Kiosk and POS systems is a plus.- Demonstrated success collaborating with software engineering teams in the delivery of e-commerce software solutions.- Excellent communication and influencing skills; demonstrated success building buy-in.- Technical and technological aptitude; comfort and confidence understanding and discussing architectural concepts, creating innovative and user-friendly e-commerce software applications and consumer-facing interfaces, features, and functionality.- Flexible, adaptable; comfort with ambiguity and responding factually, accurately, quickly to rapidly evolving risks and opportunities.- Strong bias for action; ability to successfully juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment.- Eagerness and willingness to roll up your sleeves and do whatever is necessary to meet team/program/project and customer goals.- Bilingual highly preferred, English and Spanish.The Interview Process- Recruiter interview with a Talent Acquisition Specialist.- Interview with Project Team.- Final interview with our Head of Kiosks.Making a Difference in the Tillster WayOur mission is to empower restaurants and consumers globally, by empowering, supporting, and nurturing the people who are part of the global Tillster team. We want to ensure all employees feel respected, confident, and engaged. Creating an inclusive working environment is of the utmost importance to us. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.Pay and Benefits (Spain)- Health insurance: Tillster pays the premium for employee private health insurance. Employees have the option to add their spouse/dependents at the employee's cost.- Holidays: local/municipal holidays in accordance with applicable Spain Labour laws, dependent on your employment start date.- Vacation: Based on Spain Labor Laws.- Education, Learning & Development: We offer Udemy Learning courses; and ongoing learning and development opportunities.Tillster is proudly an Equal Opportunity Employer. No Visa Sponsorship. Principals only, no Agencies or calls please.
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