Booksy connects beauty, wellness, and health professionals with local customers, powering millions of appointments annually. As a Booksy employee, you'll join a team of 800+ around the world building the fastest growing appointments marketplace. Regardless of the position you hold, you'll make a direct impact every day helping our providers grow their businesses and build loyal client relationships in their communities.
Our Vision: Be the destination for scheduling, empowering service providers to thrive and consumers to discover and book services.
Our Values: People first: We empower and elevate the service provider, the consumer, and their communities. Act like an owner: We take responsibility for our actions and their results. Work as a team: We collaborate and care about the success of our team and others. Shoot for the moon: We have ambitious goals and overcome obstacles with tenacity. Interested in joining us? Read on for more.
Our Key Account Team is part of the Customer Success and manages the entire post-sales cycle with large accounts. We are looking for a customer, brand, and team-oriented person who is comfortable communicating with Booksy's high-value customers (Key Account, VIP, Ambassadors) and at various levels within the Booksy organization with leadership skills to manage an international team of key account managers in Spain, France, and the UK.
Your responsibilities: Develop trusted relationships with a portfolio of large and important accounts. Acquire a thorough understanding of key customer needs and requirements. Provide customized support to configure the application (onboarding). Be a communication link between Key Accounts and Booksy. Resolve issues and problems faced by customers and address complaints to maintain their trust and confidence. Work closely with the Head of Sales and play an integral role in generating new sales that turn into long-term relationships. Work closely with the Head of Marketing and play an integral role in building, maintaining, and deepening relationships with Booksy Ambassadors. Acquire advanced and in-depth product knowledge. Attend meetings with potential high value providers. Review, create and analyse reports to improve team performance and propose improvement initiatives. Coach, manage and mentor the team: leading meetings, performing 1:1, listening to and giving feedback, guiding the team to achieve objectives. Participate in training sessions or recruitment processes. Participate in trade fairs in different cities to support current and potential clients. Participate in ad hoc projects, with other teams or markets.
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